---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Purchase Order Management release notes

# Purchase Order Management release notes {#ariaid-title1}

Release version: Zurich  
Updated November 11, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Purchase Order Management release notes

The ServiceNow® Purchase Order Management application, introduced in the Zurich release, helps identify, track, and resolve anomalies or irregularities in the purchase order execution process.
It facilitates improved coordination and exception handling between buyers and suppliers, enhancing operational efficiency and workflow visibility within procurement activities.
Show full answer Show less  

## Key Features

* **Collaborative Workspace:** Enables simultaneous coordination with suppliers and stakeholders, supporting streamlined communication and task management.
* **Automatic Notifications and Prioritization:** Delivers alerts that are automatically prioritized and assigned to appropriate personnel, ensuring timely attention to issues.
* **Resolution Tools:** Provides capabilities to automatically update purchase orders and review order plans for affected materials and locations.
* **Supplier Reporting of Delivery Issues:** Suppliers can report delivery plan discrepancies via the Supplier Collaboration Portal, granting buyers immediate visibility and fostering collaboration through Supplier Lifecycle Operations.
* **Centralized Exception Interface:** The Purchase Order Management page offers operational buyers a unified dashboard to monitor and address purchase order exceptions, view recent tasks, and manage approvals.
* **Exception Resolution:** Buyers can directly resolve exceptions by accepting supplier proposals, making custom edits, locating alternative suppliers with open orders, and requesting order expediting or quantity increases.

## Activation and Integration

Purchase Order Management is available as a plugin (com.snc.snpoemcore) via the ServiceNow Store and requires installation through a request process. It integrates with related ServiceNow applications such as Source-to-Pay Operations and Supplier Lifecycle Operations, enabling end-to-end procurement management, supplier collaboration, risk monitoring, and sustainable sourcing practices.  
The ServiceNow®
Purchase Order Management application helps identifying, tracking, and resolving anomalies or irregularities in the purchase order execution process. Purchase Order Management is a new application in the Zurich release.

## Purchase Order Management highlights for the Zurich release {#purchase-order-management-rn__purchase-order-management-rn-highlights}

* Use a collaborative workspace to coordinate with suppliers and relevant stakeholders simultaneously.
* Receive automatic notifications, automatically prioritize them, and assign them to the appropriate person.
* Utilize resolution tools to automatically update orders and review order plans for the affected material and location.
{#purchase-order-management-rn__ul_pqy_slt_ghc}

See [Purchase Order Management](https://www.servicenow.com/docs/access?context=purchase-order-mgmt-landing-page&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US) for more information.{#purchase-order-management-rn__purchase-order-management-rn-highlights-2}
Important:  
Purchase Order Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Purchase Order Management features {#purchase-order-management-rn__purchase-order-management-rn-new-features}

[Reporting delivery plan issues](https://www.servicenow.com/docs/access?context=reporting-delivery-plan-issues&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US)
:   Suppliers can report delivery plan issues related to purchase order line through the Supplier Collaboration Portal, ensuring prompt visibility for the appropriate buyer. Suppliers can also track and collaborate with the buyers on the purchase order exception on the related record in Supplier Lifecycle Operations.

[Centralized interface for purchase order exceptions](https://www.servicenow.com/docs/access?context=purch-order-mgmt-ws&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US)

:   The Purchase Order Management page provides operational buyers with a centralized interface to monitor and review purchase order exceptions. Users can quickly identify urgent issues, view recent tasks, and take approval
    actions, improving workflow visibility and exception handling.

[Resolving purchase order exceptions](https://www.servicenow.com/docs/access?context=resolving-purchase-order-exceptions&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US)

:   Enables buyers to resolve purchase order exceptions directly from the exception page, with options to accept supplier proposals or make custom edits. It also allows buyers to find alternative suppliers with open orders for
    the same materials and request order expediting or increased quantities.

## Activation information {#purchase-order-management-rn__purchase-order-management-rn-activation}

Install Purchase Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#purchase-order-management-rn__purchase-order-management-rn-activation-1}

## Plugin information {#purchase-order-management-rn__purchase-order-management-rn-plugin-info-new-1}

New plugin{#purchase-order-management-rn__purchase-order-management-rn-new-plugins}

:   The following plugin is new in Zurich:

    Purchase Order Management (com.snc.sn_poem_core): Purchase Order Management is a plugin that identifies, tracks, and resolves anomalies or irregularities in the purchase order process.{#purchase-order-management-rn__purchase-order-management-rn-new-plugin}

## Related ServiceNow applications and features {#purchase-order-management-rn__purchase-order-management-rn-related-apps}

[Source-to-Pay Operations](https://www.servicenow.com/docs/access?context=source-to-pay-operations-overview&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US)

:   ServiceNow®
    Source-to-Pay Operations unifies sourcing, procurement, and payments into a single experience. It automates transaction processes, integrates with ERP systems, and accelerates implementation, enabling teams
    to optimize spend, reduce risk, and achieve their organizational ESG goals through sustainable sourcing.

[Supplier Lifecycle Operations](https://www.servicenow.com/docs/access?context=supp-mgmt-landing-page&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US)

:   ServiceNow®
    Supplier Lifecycle Operations empowers suppliers with self-service to simplify operations and improve productivity. You can effectively collaborate with suppliers, manage supplier relationships, monitor risk,
    compliance, and performance across the supplier life cycle.