Quote Management release notes
Summarize
Summary of Quote Management release notes
The ServiceNow® Quote Management application empowers sales agents to efficiently generate and manage sales quotes for customers. The Zurich release introduces enhancements to streamline quoting processes, improve discount management, and provide better visibility into quote profitability. Quote Management is available via the ServiceNow Store and integrates with additional plugins like DocuSign for extended functionality.
Show less
Key Features
- Quote Header Discounts: Sales agents can now apply discounts across multiple quote lines simultaneously through the new quote header discount feature, ensuring consistent discounting and simplifying the sales process.
- Pricing Adjustments on Quote Line Items: Agents can quickly view, add, and edit manual price adjustments directly from the list view for individual or multiple line items, making it easier to manage both automatic and manual adjustments.
- Price and Quantity Ramps: Supports defining incremental price and quantity changes over time for product offerings that have the Ramps enabled option and Recurring price method selected. Ramps can be applied at the parent line item level or individually on child items, with manual price adjustments allowed per segment. Once converted to an order, ramps become read-only.
- Subscription Revenue Metrics: Enhanced visibility into quote cost and profit through automated cost and margin calculations at both quote header and quote line levels. This includes detailed metrics such as total one-time and monthly costs, margins, and cumulative costs, enabling more informed discounting decisions and preventing unprofitable deals.
- Integration and Activation: Quote Management must be installed via the ServiceNow Store. For adding DocuSign signature capabilities to quote PDFs, the DocuSign eSignature Spoke plugin is required.
- Accessibility Enhancements: Introduction of a dark theme option within the new Coral theme for web and mobile, aimed at reducing eye strain and improving readability.
Key Outcomes
- Improved efficiency in managing and applying discounts at both individual and multiple line-item levels.
- Greater control and flexibility over pricing structures through price and quantity ramps.
- Enhanced decision-making with comprehensive visibility into quote profitability and cost metrics.
- Simplified activation and integration process through the ServiceNow Store and compatible plugins.
- Better user experience and accessibility with the availability of a dark theme option.
The ServiceNow® Quote Management application enables your sales agents to generate and manage sales quotes for your customers. Quote Management was enhanced and updated in the Zurich release.
Quote Management highlights for the Zurich release
- Support quote header discounts.
- View the cost and profit of the entire quote to support informed discounting decisions and avoid unprofitable deals.
See Quote Management for more information.
New in the Zurich release
- Add pricing adjustment to a quote line item
- Enables sales agents to quickly view, add, and edit manual price adjustments for quote line items directly from the list view, making it easier to manage both automatic and manual adjustments. The new experience streamlines the quoting process and allows adjustments to be applied to individual or multiple line items at once.
- Price and quantity ramps on quote line items
- Create price and quantity ramps for product offerings in quotes to define incremental price and quantity changes over time. Product offerings eligible for ramps have the Ramps enabled option and Recurring price method
selected. Agents can define ramps in two ways:
- Ramp the parent line item, which automatically applies ramps to all child line items.
- Leave the parent unramped, allowing child product offerings to have ramps defined individually.
Agents can also make manual price adjustments per segment. When a quote with ramps is converted to an order, ramps become read-only.
- Quote header discount
- Added a quote header discount feature that enables sales agents to apply a discount across multiple quote lines at once. This simplifies the quoting process and ensures consistent discount application, thereby improving overall sales efficiency and customer satisfaction.
- Subscription revenue metrics
-
Provides sales agents better visibility of the entire quote cost and profit with the addition of Cost and Margin calculations to the following levels:
- Quote Header: Total one-time cost, Total monthly cost, Total cost, Total one-time margin, Total monthly margin, Total margin amount, Total one-time margin %, Total monthly margin %, and Total margin %.
- Quote Line: One-time cost, Monthly recurring cost, Cumulative one-time cost, Cumulative monthly cost, Cumulative margin %, and Cumulative Net Cost.
The automated calculation rules introduced at Quote Header and Quote Line levels enable informed discounting decisions and help prevent unprofitable deals.
Activation information
Install Quote Management by requesting it from the ServiceNow Store.
To add Docusign plugin to the Quote Management PDF document function, use the Docusign eSignature Spoke plugin (sn_docusign_spoke).
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility information
- Dark theme
- The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.