--- sourceDocument: Zurich Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/release-notes Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Release Notes ft:clusterId : - rn bundleId : - rn --- # Zurich Patch 9 Hotfix 2 # Zurich Patch 9 Hotfix 2 {#ariaid-title1} Release version: Zurich Updated June 9, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read The Zurich Patch 9 Hotfix 2 release contains fixes to these problems. Build information: : Build date: 06-05-2026_1122 : Build tag: glide-zurich-07-01-2025__patch9-hotfix2-05-29-2026 Important: For more information about how to upgrade an instance, see [ServiceNow upgrades](https://www.servicenow.com/docs/fUsB9lFROd1_5jM2lwjOwQ "The upgrade process moves your instance to a new ServiceNow release version. Understand the difference between upgrading and patching, release definitions, rollback and backup options, and how to test your non-production and production instance upgrades."). For more information about the release cycle, see the [ServiceNow Release Cycle](https://support.servicenow.com/kb_view.do?sysparm_article=KB0547244).{#zurich-patch-9-hf-2-PO__p_download-version} Note: This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see [KB0743854](https://support.servicenow.com/kb_view.do?sysparm_article=KB0743854). ## Fixed problem {#zurich-patch-9-hf-2-PO__section_wvd_nfn_mjc} {#zurich-patch-9-hf-2-PO__all-other-fixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | AI Agents (Glide Family) PRB2025859 | The OffGlideScriptObject.generateAuthorizationInfo API creates JSON Web Tokens (JWT) with current session users | The API sn_cs_offglide.OffGlideScriptObject.generateAuthorizationInfo() creates JWT with current user sessions, even though the userID value is passed in the request. | | | Virtual Agent PRB2031950 | AI-user fetch issue | The conversation user for the ZTSD flow is AI L1 Service Desk Specialist, which is the identity type ai_agent. The cache configuration get_user\|table:{table}\|field:{field}\|value:{value} explicitly ignores users of type 'ai_agent'. | Perform a cache fetch call for the cache key 'get_user\|table:{table}\|field:{field}\|value:{value}' for any user of the identity type 'ai_agent'. See that it doesn't return the User field value. | [ ] {#zurich-patch-9-hf-2-PO__all-other-fixes} ## Fixes included {#zurich-patch-9-hf-2-PO__section_xvd_nfn_mjc} Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in. * [Zurich Patch 9 Hotfix 1](https://www.servicenow.com/docs/kiSGaFs3Ex2eCRhtlKEHtQ "The Zurich Patch 9 Hotfix 1 release contains fixes to these problems.") * [Zurich Patch 8](https://www.servicenow.com/docs/~gO9GEmW74xbdJlS67m0Mg "The Zurich Patch 8 release contains important problem fixes.") * [Zurich Patch 7](https://www.servicenow.com/docs/ai11xBL9BGVSGxoM1Poc4g "The Zurich Patch 7 release contains important problem fixes.") * [Zurich Patch 6](https://www.servicenow.com/docs/ymHgrjnOj71Zy66DHTe1Xg "The Zurich Patch 6 release contains important problem fixes.") * [Zurich Patch 5](https://www.servicenow.com/docs/EUKjGiGPGAI0Y2J3e0OXkQ "The Zurich Patch 5 release contains important problem fixes.") * [Zurich Patch 4](https://www.servicenow.com/docs/i4YMnCLVW7eu1rHqMLWEww "The Zurich Patch 4 release contains important problem fixes.") * [Zurich Patch 3](https://www.servicenow.com/docs/y_CcMaN67V78l~uT3H1T~Q "The Zurich Patch 3 release contains important problem fixes.") * [Zurich Patch 2](https://www.servicenow.com/docs/3Y_k_JRSgF6zCGckwZBWJQ "The Zurich Patch 2 release contains important problem fixes.") * [Zurich Patch 1](https://www.servicenow.com/docs/ryznRs456gpDAGVQsRzm4g "The Zurich Patch 1 release contains important problem fixes.") * [Zurich security and notable fixes](https://www.servicenow.com/docs/iSdf73GoBI~IFroDd~8D8A "The Zurich release contains important problem fixes.") * [All other Zurich fixes](https://www.servicenow.com/docs/y_JpjqwOyLF0ufqO7vRiug "The Zurich release contains important problem fixes.") {#zurich-patch-9-hf-2-PO__ul_jyp_zfn_mjc}