Create a store inquiry case from the Retail mobile app

Create a store inquiry case from the Retail mobile app to report issues on behalf of the store that you’re associated with. By creating a case from this mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.

Before you begin

Role required: sn_rtl_stre_servcs.contributor

About this task

If you're a store manager or associate, you can request information from headquarters (HQ) through the Retail mobile app. A retail HQ agent provides the necessary details to ensure that the store operations follow the policies.

The Store Inquiry Case [sn_rtl_stre_servcs_inquiry_case] table is extended from the abstract Retail Case [sn_retail_case] table.

Note:

As a retail user, you can only create cases for the retail organizations that you're a member of.

Procedure

1. In the Retail mobile app, select Browse Catalog > Store policy inquiry.
2. On the form, fill in the fields.

   Table 1. Store policy inquiry form

   Field	Description
   Requesting store	Retail store that is making this request.
   Priority	Task sequence to resolve this case. The tasks are based on the impact and urgency of this request.
   Briefly describe your policy inquiry	Brief description about this request.
   Detailed description of the inquiry including any specific questions	Details about this request.

   A case gets created and you can track the case details.