Search for your organization's knowledge articles from the Retail portal

View the knowledge articles that were posted by your organization directly from the Retail portal. You can see the most viewed articles so that you can stay up to date with what's going on in your organization.

Before you begin

Role required: Store associate, Store manager, Regional manager

Procedure

1. From the Retail portal, select Knowledge in the menu bar.
2. Find and select the knowledge article that you want to review in one of these ways:
   • In the Search Knowledge field, enter the keywords to search for an article and select the Search icon ().
   • Select an article from the Top Rated Articles or Most Viewed Articles lists.
   • From the Categories list, filter the articles by selecting a category.