View your assigned In-store operations cases and tasks in Retail Mobile

  • Release version: Zurich
  • Updated February 23, 2026
  • 1 minute to read

    • Review all assigned in-store operations cases and tasks in the My Work tab of Retail Mobile.

    Before you begin

    Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate

    Procedure

    1. In Retail Mobile, select My Work.
    2. Select one of the following tabs:
      • Cases - Store cases that are assigned to you.
      • Tasks - Store tasks that are assigned to you.
    3. Select a case or task to review its details and take action as needed.