Create a store inquiry case from the Retail portal

Create a retail store inquiry case from the Retail portal to report issues on behalf of the store that you're associated with. By using the Retail portal to create a case, you can get updated information about your case in real time more efficiently.

Before you begin

You must have the Retail Store services plugin installed.

Role required: sn_rtl_stre_servcs.contributor 

About this task

If you're a store manager or associate, you can request information from headquarters (HQ) through the Retail portal. A retail HQ agent provides the necessary details to ensure that the store operations follow the policies.

Store Inquiry Case (sn_rtl_stre_servcs_inquiry_case) is extended from the abstract Retail Case (sn_retail_case).

Note:

As a retail user, you can only create cases for the retail organizations that you're a member of.

Procedure

1. Navigate to Home > Catalog > Catalog Items > Store policy inquiry.
2. On the form, fill in the fields.

   Table 1. Store policy inquiry form

   Field	Description
   Requesting store	Retail store that is making this request.
   Priority	Task sequence to resolve this case. The tasks are based on the impact and urgency of this request.
   Briefly describe your policy inquiry	Brief description about this request.
   Detailed description of the inquiry, including any specific questions	Details about this request.

3. Select Submit.