Resolve a store inquiry support request from workspace

Resolve a store inquiry case with a resolution from your workspace.

Before you begin

Role required: sn_rtl_stre_servcs.agent or sn_rtl_stre_servcs.agent_manager

Procedure

1. Navigate to Lists > Retail Store Inquiry Cases > All.
2. Open a case, self-assign a case, accept a case, or request information about a case.

   Option	Description
   My Open Cases	Open your cases.
   Assign to me	Self-assign a case.
   Accept	Work on the case.
   Request Info	Request more information about the case details.

   The case state changes to Awaiting Info. When a requester provide more information, the state changes to Open.
3. Select Propose Solution to propose a solution by adding the following resolution details.

   Fields	Description
   Resolution Code	Code number of the resolution.
   Resolution notes	Note about the resolution.