Platform Analytics Solutions for Application Vulnerability Response

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Platform Analytics Solutions for Application Vulnerability Response

    The Platform Analytics Solutions for Application Vulnerability Response provide prepackaged analytics content designed to enhance your Application Vulnerability Management process using ServiceNow AI Platform products. This content is delivered through the Performance Analytics for Vulnerability Response application, which is available as a separate subscription from the ServiceNow Store and is not installed automatically with the Vulnerability Response application.

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    This solution offers key metrics and dashboards that enable you to monitor, analyze, and manage application vulnerabilities effectively, helping to reduce risk and improve remediation outcomes.

    Key Features

    • Performance Analytics Content Pack: Contains dashboards, reports, and key performance indicators (KPIs) focused on application vulnerability management.
    • Dashboards:
      • Application Vulnerability Management (PA) dashboard: Displays KPIs related to vulnerability risk, affected applications, remediation trends, and progress over customizable time ranges (from 7 days up to all time).
      • My Application Vulnerabilities dashboard: Tracks volume, performance, and remediation progress of application vulnerabilities specifically for Security Champion users, focusing on individual responsibility and status.
    • Performance Analytics Indicators: Metrics such as "Top 10 Applications with the Most Critical Application Vulnerable Items" help prioritize remediation efforts.
    • Role-based Access: Administrators (AI Platform admin and Performance Analytics admin) are responsible for installation, configuration, data collection, and dashboard sharing, while Security Champions have access to personalized vulnerability dashboards.

    Practical Benefits for ServiceNow Customers

    • Gain comprehensive visibility into application vulnerabilities and their remediation status.
    • Leverage actionable KPIs to prioritize high-risk vulnerabilities and affected applications.
    • Track remediation target attainment rates to measure progress and plan effective containment or remediation strategies.
    • Empower Security Champions with tailored dashboards to manage vulnerabilities relevant to their scope.
    • Utilize flexible trend analysis over various time frames to align with organizational reporting needs.

    Getting Started

    To implement this solution, customers must install and configure the Performance Analytics for Vulnerability Response application separately. Administrators should review and set up indicators, dashboards, and data collection processes to start gaining insights. For detailed setup instructions, consult the installation and configuration guides provided with the application.

    Platform Analytics Solutions contain prepackaged Platform Analytics content for use with other ServiceNow AI Platform products. This Platform Analytics Solution presents important metrics for analyzing your Application Vulnerability Management process.

    Overview

    The Performance Analytics for Vulnerability Response content pack is available on the ServiceNow® Store as a separate subscription. The application is not automatically installed with the Vulnerability Response application. The Application Vulnerability Response content pack is a part of the Performance Analytics for Vulnerability Response content pack.

    For more information about setting up, installing, and configuring your Performance Analytics for Vulnerability Response application, see Install and configure the Performance Analytics for Vulnerability Response [PA] application.

    Key terms

    Performance analytics (PA)
    Solution that creates management dashboards, reports on KPIs and metrics, and answers key business questions to help increase quality and reduce costs.
    Application Vulnerable item (AVI)
    An application vulnerability reported by a third-party vulnerability scanner that is present on a configuration item (CI).​
    PA indicator​
    Defines a performance measurement taken at regular intervals of an activity, or organizational behavior, for example, Top 10 Applications with the Most Critical Application Vulnerable Items.
    PA indicator source
    Data sets that filter records from one table or database view, for example, AVI Active​.
    • The My Application Vulnerabilities dashboard tracks the volume, performance, and progress of application vulnerabilities from initial analysis/detection to containment, or remediation.
    • View remediation target attainment rates and efficiently determine which application vulnerable items (AVIs) present the most risk to your organization.

    Required roles

    The following roles and tasks are associated with this Solution:
    • ServiceNow AI Platform administrator (admin): Install and activate this Analytics and Reporting Solution and make any necessary changes to system properties.
    • Performance Analytics administrator (pa_admin): Review the indicators, breakdowns, widgets, and dashboards. Set up and start data collection. Share the dashboards with appropriate stakeholders.

    The following dashboards provide a graphical view into AVI activity to help determine remediation plans and status progress. You can focus on the KPIs associated with critical affected applications and high-visibility vulnerabilities.

    • The Application Vulnerability Management (PA) dashboard communicates KPIs for vulnerability risk and prevalence, affected applications, remediation trends, and remediation progress. The default for trends is three months but can be changed to 7 day, one month, 3 months, 6 months, YTD, 1 year, or All.
    • The the My Application Vulnerabilities dashboard tracks the volume, performance, and progress of application vulnerabilities from initial analysis/detection to containment, or remediation.
      Note:
      The My Application Vulnerabilities dashboard is a subset of the Overview dashboard and only available when a member of the Security Champion user group logs into an instance. For more information on the My Application Vulnerabilities dashboard, see My Application Vulnerabilities dashboard.