Qualys integration run status chart

Release version: Zurich

Updated July 31, 2025

3 minutes to read

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Summary of Qualys integration run status chart

The Qualys Integration Run Status module provides a graphical dashboard to monitor the status of Qualys vulnerability integration runs within ServiceNow. Available starting with Vulnerability Response version 19.0 in the New Experience UI, this dashboard displays integration data for the past 30 days. Customers can navigate toQualys Vulnerability Integration > Integration Run Statusto access this information. The dashboard allows interactive exploration: hovering over chart elements shows general data, while clicking opens detailed lists.

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Note that only integrations set to active in Qualys Vulnerability Integration > Administration > Primary Integrations will have run counts displayed. For Tokyo users, the dashboard is viewable in the Next Experience UI but with some functional limitations.

Key Features

Integration Run Status Metrics: Displays counts for Imported Items (total records created), New Items (new records created), Updated Items (number of record updates, counting multiple updates per record), and Unchanged Items (records found but not updated because no relevant changes occurred). The Duplicate Items column is deprecated and can be removed from view.
Filtering: Integration runs with zero counts across New CIs, Existing CIs, New Items, and Updated Items are excluded from the run list.
Interactive Charts and Reports: Various reports provide insights into integration runs, including:
- Last 30 Days Qualys Results: Bar chart showing count of completed runs (successful and failed).
- Last 30 Days Qualys New and Updated VIs: Integer counts of new and updated vulnerability items.
- Qualys Integration Runs: Detailed list of integration run records.
- Performance Metrics and Throughput: Daily performance and throughput metrics that measure processing time and ingestion rates of vulnerable items over the last 30 days, helping diagnose performance deviations.

Practical Considerations for ServiceNow Customers

This dashboard helps customers track the health and effectiveness of their Qualys integrations by providing transparent visibility into data ingestion and update activities. Understanding these metrics assists in troubleshooting integration issues, identifying performance bottlenecks, and ensuring accurate vulnerability data synchronization.

By regularly reviewing the run status and performance charts, customers can optimize integration configurations and maintain up-to-date vulnerability records within their ServiceNow instance.

The Qualys Integration Run Status module is a graphical view of the status of Qualys integration runs.

To view the status of integration runs, navigate to Qualys Vulnerability Integration > Integration Run Status.

Starting with version 19.0 of Vulnerability Response, this dashboard is available in the New Experience UI.

Note:

If you are on Tokyo, you can view the dashboards in the Next Experience UI but with some functional loss.

In the chart, point to any part (bar, pie, data point, and so on) to view general data specific to that part. If you click any part of a report, a list opens to provide detailed information.

The Qualys Integration Run Status displays the vulnerability integration run status for the last 30 days. The Qualys[qualys] updated VIs count indicates the count for any unique detections in the same asset. The VI then gets updated with the new detection.

Note:

The vulnerability integration run count is displayed only for the integrations, which are set to active state. Navigate to Qualys Vulnerability Integration > Administration > Primary Integrations and set the state to active.

Integration run status chart example from host detection — Figure 1. Sample Qualys Integration Run Status chart

The values in the Imported Items column represents the total number of records that are created from an integration run.
The New items column displays the number of records that are created from an integration run.
The Duplicate items column is no longer populated. You may prefer to remove this column from the display.
The Updated items column displays the number of times records are updated during an integration run. This value is not the number of unique records that are updated. If for example, a record is updated two times during the integration run, it is counted two times and displayed as 2 updated items.
The Unchanged items column displays records found during the integration run that already exist in the database but were not updated, because none of the relevant field values had changed.

Note:

Integration runs with zero results for all four of the following values: New CIs, Existing CIs, New Items, and Updated Items are filtered out of the Qualys Integration Runs list.

Table 1. Qualys integration run status chart reports
Name	Description
Last 30 Days Qualys Results	The number of integration runs completed for each integration. Shows both successful and failed runs. Run in a bar visual.
Last 30 Days Qualys New VIs	The number of new records imported in the last 30 days. Shown as an integer.
Last 30 Days Qualys Updated VIs	The number of updated records imported in the last 30 days. Shown as an integer.
Last 30 Days Qualys Duplicates	The number of duplicate records imported in the last 30 days. Shown as an integer.
Qualys Integration Runs	The integration run records in a list. Note: V16.1: To verify detections for this integration, compare the detections or findings with the ServiceNow detection data in the sn_vul_detection table. While the integration is in progress, there might be a change in the detection or findings count. This report displays the count of detections in the ‘Till date count’ column in the instance, after the completion of the integration run.
Last 30 Days Qualys Vulnerable Item Ingestion Performance Metrics	Daily performance metrics for vulnerable items compared for the last 30 days.
Last 30 Days Qualys Vulnerable Item Ingestion Performance Throughput	Daily vulnerable item ingestion throughput measured for the Qualys Host Detection integration for the last 30 days.

Multiple factors can impact the performance of the integration run, like the amount of data and time taken to process this data. Two graphs compare the performance metrics:

Qualys Vulnerable Item Ingestion Performance Metrics: Compare daily performance metrics for assignment rules, group rules, risk rules, queue wait time, queue processing time, and other statistics for vulnerable items for the last 30 days, to identify the cause for any deviations in performance. The performance is calculated based on the time taken for each activity. These parameters are calculated and associated at the integration run level. Each parameter is color coded for easy identification.
Qualys Vulnerable Item Ingestion Performance Throughput: Compare daily vulnerable item ingestion throughput for the Qualys Host Detection integration. Throughput is measured in items per hour. This report shows the overall performance on a particular day and not at the individual parameter level.