Preparing for installing the Vulnerability Response Integration with Palo Alto Prisma Cloud

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Preparing for installing the Vulnerability Response Integration with Palo Alto Prisma Cloud

    This guide helps ServiceNow customers prepare for installing the Vulnerability Response Integration with Palo Alto Prisma Cloud on the Zurich release. It ensures you have the necessary permissions, credentials, and system readiness to successfully connect and manage vulnerability data between Prisma Cloud and ServiceNow AI Platform®.

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    Preparation Requirements

    • Prisma Cloud Permissions: Assign a Prisma Cloud permission group with read-only access to Policy and Alerts data. Refer to Prisma Cloud Administrator Roles and Permissions for details.
    • Access Keys: Create access keys (Access Key ID and Secret Key) in Prisma Cloud to enable alert reading by ServiceNow.
    • Credentials: Have the API base URL, Access Key ID, Secret Key, and Prisma Cloud username/password ready to connect ServiceNow to Prisma Cloud.

    Application and Plugin Installation

    • Ensure the Vulnerability Response application version 15.2.0 or later is installed and activated in your ServiceNow instance before installing the integration.
    • Download and install the Vulnerability Response Integration with Palo Alto Prisma Cloud application after obtaining entitlements.
    • Install required plugins: Vulnerability Response Configuration Compliance and Vulnerability Response Integration with Palo Alto Prisma Cloud.
    • Optional but beneficial plugins: Cloud Provisioning and Governance, Discovery and Service Mapping Patterns.

    System and Administrative Readiness

    • Estimate the volume of test results expected to import and verify your ServiceNow instance can handle this load to avoid performance issues.
    • Assign an administrator responsible for installing the integration and managing remediation, ensuring roles such as vulnerability admin (snvul.vulnerabilityadmin) are assigned.

    Next Steps

    Once all prerequisites and preparations are verified and completed, proceed to install and configure the Vulnerability Response Integration with Palo Alto Prisma Cloud application to enable automated vulnerability management using Prisma Cloud data within ServiceNow.

    Prepare for installing the Vulnerability Response Integration with Palo Alto Prisma Cloud by performing setup tasks.

    Before you begin

    To integrate Vulnerability Response with Palo Alto Prisma Cloud, you must be assigned a permission group in Prisma that provides read-only access to Policy and Alerts data. You can find more information on permission groups at Prisma Cloud Administrator Roles.

    For detailed information on the roles assigned to different permission groups, refer to the page Prisma Cloud Administrator Permissions.

    In addition, access keys must be created to enable reading the alerts. For more information on creating access keys, see Create and Manage Access Keys.

    To install and configure the Vulnerability Response Integration with Palo Alto Prisma Cloud, use the following checklist. Before you install the application, verify that the items listed are completed.

    Table 1. Integration preparation checklist
    Task Description
    		Verify that you have the following sets of information:
    • API base URL
    • Access key ID
    • Secret key
    • Username and Password for accessing Prisma Cloud.

    These credentials are used to connect to the Prisma Cloud instance from the ServiceNow AI Platform® instance. The access key ID and secret key must be generated from the Prisma Cloud portal after registration.
    		If not already installed and activated, install the Vulnerability Response application before you install the Vulnerability Response Integration with Palo Alto Prisma Cloud application.

    For more information about installing and activating the Vulnerability Response application, see Install Vulnerability Response. This integration requires version 15.2.0 of Vulnerability Response or later.

    If you don't already have the application on your instance, get entitlements and download the Vulnerability Response Integration with Palo Alto Prisma Cloud application to your ServiceNow AI Platform® instance.

    See .
    Ensure you have installed the following plugins for a smooth integration run:
    • Vulnerability Response
    • Configuration Compliance
    • Vulnerability Response Integration with Palo Alto Prisma Cloud
    The following plugins are optional but can be useful:
    • Cloud Provisioning and Governance
    • Discovery and Service Mapping Patterns

    Estimate the number of test results that you expect to import.

    Verify that your instance can accept the number of test results that you expect to import. An undersized instance can lead to long load times. If you don't know the size of your instance, or if you need assistance, contact ServiceNow Technical Support.
    		Verify that you have an administrator to manage the integrations and to remediate the test results:

    The admin installs the Vulnerability Response Integration with Palo Alto Prisma Cloud application. If not assigned, the admin assigns the vulnerability admin (sn_vul.vulnerability_admin) and other roles.

    You are ready to Install and configure the Vulnerability Response Integration with Palo Alto Prisma Cloud application.