Create response due date rules

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read

    • Set up the response due date rules to determine the time you want to give your end users to respond to the assigned Data Loss Prevention Incident Response (DLP IR) incidents.

    Before you begin

    Role required:
    • sn_dlir.admin
    • sn_dlir.analyst and sn_dlir.analyst_read

    About this task

    You can use this module to define the response due date rules for the different types of DLP incidents and the rules to start counting the due date. After the due date has expired, the users get notified about the overdue incident. You’re also provided with an option to escalate the overdue incident to one of the following:
    • Manager
    • Custom User from Incident
    • User group

    For example, when you escalate the overdue incident to a Manager, and you’ve specified a maximum of three levels of escalation. The first level of Manager gets notified first. If the incident is overdue again, then the second level of Manager gets notified, followed by the third level if the incident is still overdue. If the Manager has a Delegate, then the Manager has the option to assign the escalation or overdue incident to the Delegate.

    You’re also provided with the ability to create multiple response due date rules.

    Procedure

    1. Navigate to All > DLP Administration > Response Due Date Rules.
    2. Click New.
    3. On the form, fill in the fields.
      Table 1. Response Due Date Rule form
      Field Description
      Name Name of the response due date rule.
      Active Option to indicate whether the response due date rule is active.
      Due in (days) Number of due days.
      Due date counted from Start date that is used to calculate the due date. The due date can be calculated from either the first time that the user was notified about the incident, or from the incident assignment date.
      Notify before due date Option to notify the end user about the DLP incident before the due date.
      Notify on (days before due date) Number of days before the due date when the rule triggers a notification to the end user.
      Description Unique description for this response due date rule.
      Condition Conditions in the condition builder. These conditions are based on the DLP incident table. To build a condition for the response due date rule, select any of the incident fields.

      Use the lists and fields of the conditions builder to set the filters for the first row.

      To add more conditions, click AND or OR.
      • If AND is selected, all conditions must be matched.
      • If OR is selected, either condition can be matched.

      To set a second filter condition, click New Criteria.

      Note:
      The conditions in the condition builder are case sensitive.
      Escalate Option to escalate the DLP incident to someone if the response due date has been breached. For more information, see Add multiple users to access DLP incidents
      Escalate overdue incident to Option to specify if the incident should be escalated to a Manager, a Custom user, or a User group.

      This field appears only when the Escalate option is enabled.
      Assign using Specify how a manager should be identified.

      This field appears only when Manager is selected from the Escalate overdue incident to field.
      Maximum Escalation Levels Option to define the maximum number of escalation levels for a Manager, and a Custom user.

      As a Manager or Custom user, you can define any number of escalation levels. By default, three levels of escalation are provided.

      • As a Manager, you can define any number of escalation levels by updating the value in this field.
      • As a Custom user, you can use the + icon to define any number of escalation levels.
      Custom attribute Option to specify a custom attribute from the incident that has the reference to a user.

      This field appears only when Custom User from Incident is selected from the Escalate overdue incident to field.
      User group Option to search and select a user group to escalate DLP incidents to.

      This field appears only when User group is selected from the Escalate overdue incident to field.

      Note:
      You can only view and select groups that have been assigned with the sn_dlir.analyst role.
      The following example shows the response due date rule to determine how much time you want to give your end users to respond to the assigned Data Loss Prevention Incident Response (DLP) incidents. After the end user is first notified, the response due date is in two days. The conditions builder shows that the Scan Source must match the Endpoint File System to proceed with creating the response due date. The escalation option is selected. The incident is escalated to the manager if the response due date is breached.
    4. Click Submit.