ServiceNow Otto for Unified Security Exposure Management
Summarize
Summary of ServiceNow Otto for Unified Security Exposure Management
ServiceNow Otto for Unified Security Exposure Management is the evolved AI experience integrated into the ServiceNow AI Platform, designed to enhance security exposure management through generative AI and agentic workflows. It replaces the former Now Assist for Vulnerability Response product without changing your existing product entitlements. The platform supports conversational AI capabilities across multiple channels and automates cross-system workflows to improve security operations efficiency.
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Key Features
- Generative AI Skills: Use AI-driven capabilities to analyze and respond to security vulnerabilities more effectively.
- Agentic Workflows: Automate complex, multi-step security processes autonomously within ServiceNow workflows.
- Multimodal Interactions: Engage with the AI platform via web, mobile, and messaging channels for flexible access.
- Licensing Tiers: Choose from Foundation (basic insights), Advanced (productivity boosts), or Prime (full autonomy and customization) tiers to align AI capabilities with your organizational needs.
- Data Handling: Vulnerability and CMDB data are transferred securely to centralized ServiceNow environments, potentially hosted on third-party clouds, following strict compliance policies.
Important Considerations
- Some AI model providers and features may be restricted or unavailable depending on your region, data center, or regulatory environment, including FedRAMP, NSC DOD IL5, Australia IRAP-Protected, self-hosted, and regulated markets.
- Customers can opt out of data collection used to improve AI models and products at any time.
- The previous Now Assist for Vulnerability Response is being deprecated and hidden on new instances but continues to be supported for existing customers.
Next Steps and Resources
- Learn to use and configure generative AI skills and agentic workflows through available documentation.
- Review your product entitlements to confirm access to specific AI features and licensing tiers.
- Stay informed about model provider availability and feature changes in upcoming ServiceNow releases.
- Access helpful materials through the Security Operations Resource Library, community forums, Known Error Portal, and Customer Service and Support for additional assistance.
Set up, manage, and optimize your generative‑AI solutions on the ServiceNow AI Platform in the Unified Security Exposure Management workspace.
Now Assist > ServiceNow Otto announcement
Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
Get started with AI
Starting with the Australia release, Now Assist for Vulnerability Response is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including the Now Assist for Vulnerability Response product name, which will be replaced with ServiceNow Otto for Unified Security Exposure Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect the vulnerability data that you import as well as information about the configuration items in your CMDB. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.For more information, see the Now Assist documentation.