Mobile Experience for Security Incident Response
Summarize
Summary of Mobile Experience for Security Incident Response
The Security Incident Response (SIR) Mobile app enables ServiceNow customers to manage Security Operations Center (SOC) tasks directly from Android or iOS devices. It integrates with the ServiceNow AI Platform, allowing SOC managers and security analysts to view, update, and assign critical security incidents and response tasks on the go. This mobile experience helps prioritize and resolve cyberthreats efficiently by providing real-time notifications and access to essential incident data.
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Key Features
- Access and manage critical security incidents and response tasks from mobile devices.
- Receive detailed notifications for incidents and tasks based on predefined criteria.
- View grouped incidents or tasks filtered by predefined queries.
- Examine work notes and related lists for each security incident.
- Edit incident fields, add work notes, attachments, and assign incidents to yourself or team members.
- Access related lists such as Configuration Item, Affected User, Affected Services, Child Security Incidents, Observables, Response Tasks, Task SLAs, and more (with some exceptions not supported on the AI Platform).
- Utilize a structured landing screen with folders (e.g., Security Incidents, Incident Response Tasks) and applets to organize and navigate tasks efficiently.
Practical Use and Setup
ServiceNow customers must install both the Security Incident Response core application and the Security Incident Response Mobile app on their AI Platform instance to enable mobile access. After installation, the SIR app icon appears on the mobile device for quick login and access. Step-by-step setup and login instructions are available to ensure smooth deployment and usage.
The mobile app supports key ServiceNow software components and categorizes functionalities into folders and applets for intuitive navigation, enhancing the SOC team's ability to respond quickly and effectively to security incidents from anywhere.
Use your Android or iOS mobile device to manage your security operations center (SOC) tasks.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Security Incident Response
If you’re unfamiliar with the basic concepts of the Security Incident Response ( SIR) product on your ServiceNow AI Platform® instance, see Security Incident Response Overview dashboard for more information about threat intelligence and how this product can help you prioritize and resolve cyberthreats to your organization.
Mobile experience for SIR overview
As a security operations center (SOC) manager or a user with the ServiceNow AI Platform security analyst role (sn_si.analyst), you can log in to a ServiceNow AI Platform instance directly from your mobile device. With the Security Incident Response Mobile app, you can view, edit, and assign your most current and critical SIR security incidents and response tasks. Notifications inform you when critical security incidents assigned to you arrive.
- View a list of critical security incidents and response tasks.
- Receive detailed notifications for security incidents and tasks that meet pre-defined notification criteria.
- View groupings of security incidents or tasks that are based on a pre-defined set of queries or filters.
- View the work notes and related lists of security incidents.
- Update security incidents and add work notes or attachments.
- Edit the fields on security incidents.
- Assign security incidents to yourself or to other members of your security team.
When they’re populated, you can view the following related lists on SIR security incidents with the Security Incident Response Mobile app:
- Configuration Item
- Affected User
- Affected Services
- Child Security Incidents
- Similar Security Incidents (not support by ServiceNow AI Platform)
- Observables
- Response Tasks
- Tasks
- Task SLA
- Attachments (not support by ServiceNow AI Platform)
The following figure illustrates how you log in to your ServiceNow AI Platform instance from your mobile device and the structure of the landing screen of the Security Incident Response Mobile app that is displayed after you log in.
For step-by-step instructions about how to set up your ServiceNow AI Platform instance and install the Security Incident Response Mobile app, see Set up checklist for the Security Incident Response Mobile app. For instructions about how to log in, see Log in to the Security Incident Response Mobile app.
- Applications
- Applications are the ServiceNow® software components such as Security Incident Response (SIR), Vulnerability Response (VR), Governance, Risk, and Compliance (GRC) that provide specific features and functionalities within your ServiceNow AI Platform instance. After you install the Security Incident Response core application and the Security Incident Response Mobile app on your ServiceNow AI Platform instance, the icon for the core application is displayed on the bottom of your Android or iOS mobile device after you log in.
- Folders
- Each ServiceNow® mobile application contains folders that separate the applets by category. In the preceding image of the landing page, Security Incidents and Incident Response Tasks are folders.
- Applets
- Applets are the different options within the application. The icons under the Security Incidents and Incident Response Tasks sections are the available applets of the Security Incident Response Mobile app.