---
sourceDocument: Zurich Security Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/security-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Palo Alto Networks - Firewall integration

# Palo Alto Networks - Firewall
integration {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

To perform Palo Alto Networks - Firewall
integration, ensure that you have a MID Server set up with SSH credentials. If
a firewall is not already set up, add one.

|-|-|
| Explore [Security Incident Response integrations](https://www.servicenow.com/docs/RP3c9N63dNUiah_rHJzMCg "Security Incident Response (SIR) integrates with third-party security tools to create security incidents.") | Set up * [Activate and configure the Palo Alto Networks Firewall Integration](https://www.servicenow.com/docs/zO1PWVnzRZsMepuAAvnXCw "The Integration Configuration feature allows you to quickly activate and set up third-party security integrations, including Palo Alto Networks - Firewall. Before you can use the Palo Alto Networks - Firewall, you must download it from the ServiceNow Store.") * [Set up SSH credentials to the MID Server](https://www.servicenow.com/docs/~HoYi1VqGtIHe2rUNvarkw "Palo Alto Networks Firewall sends API calls to the MID Server. As such, ensure that SSH credentials have been created for the MID Server.") {#palo-alto-firewall-landing-page__ul_kmj_mrn_lw} |
| Use [Palo Alto Networks Firewall Launcher Workflow](https://www.servicenow.com/docs/qNss7ZAWiM8HvG_yJmYY~w "Security Operations Integration Palo Alto Networks Firewall Launcher workflow is the Palo Alto Networks Firewall implementation launched by the Security Operations Integration - Block Request capability workflow.") | Develop * [ServiceNow Security Operations integration development guidelines](https://www.servicenow.com/docs/ZHc_jsusKhZs0QLkDOZFlQ "The ServiceNow platform provides several mechanisms for developing integrations with external systems. The ServiceNow Security Operations product suite adds integration capabilities intended to streamline the process of integrating with security-focused external systems.") * [Tips for writing integrations](https://www.servicenow.com/docs/1pXmGdKTfhG6~htJrjlaGQ "Avoid some of the pitfalls you can encounter when writing your own integrations by following these guidelines.") * [Developer training](https://developer.servicenow.com/app.do#!/training/landing) * [Developer documentation](https://developer.servicenow.com/app.do#!/documentation) * [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) {#palo-alto-firewall-landing-page__ul_zsn_wnv_qx} |
| Troubleshoot and get help * [Integration troubleshooting](https://www.servicenow.com/docs/7Ux2TT0bOY6myOn2Umrm5Q "These troubleshooting suggestions can help you resolve common issues you can encounter when setting up or running integrations.") * [Ask or answer questions in the Security Operations community](https://community.servicenow.com/community/security-operations) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#palo-alto-firewall-landing-page__ul_zyk_3j4_qx} |   |
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