Security Incident Response form after offense ingestion
Summarize
Summary of Security Incident Response form after offense ingestion
After an IBM QRadar offense is ingested into ServiceNow, a security incident is created and automatically updated with relevant offense details. This integration streamlines incident management by linking offenses from IBM QRadar directly to security incident records in ServiceNow.
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Key Features
- Worknotes: Detailed worknotes are posted on the security incident containing information about the offense that triggered it. Users can navigate to the offense record within ServiceNow or directly to the IBM QRadar dashboard via provided links.
- Offense Aggregation: If enabled, worknotes are posted when offenses are aggregated. Aggregated offenses are viewable under the Related Lists section, allowing users to see all offenses linked to a security incident and access individual offense details in IBM QRadar.
- Incident Management Actions: Users can create new security incidents from selected offenses, which de-aggregates them from parent incidents, or delete offense records directly from the interface.
- Offense Updates Tracking: The integration tracks changes to standard and custom offense fields during each polling interval, displaying previous and current values. This feature helps users monitor offense updates without needing to leave ServiceNow. It requires enabling in IBM QRadar Integration Settings.
- Recent Events and Flows Retrieval: Users can fetch and view the most recent IBM QRadar events and flows directly from ServiceNow. By default, up to 100 entries are shown, with configurable limits in the integration settings. Flows are retrieved using Integration Hub and Flow Designer capabilities.
Practical Benefits for ServiceNow Customers
- Improved visibility and traceability of IBM QRadar offenses within ServiceNow security incident records.
- Efficient incident handling through aggregated offense management and direct action options.
- Real-time monitoring of offense updates without navigating away from ServiceNow.
- Access to recent security events and network flows to support thorough investigation and response.
After an IBM QRadar offense has been ingested, a security incident is created and the corresponding updates are made to the security incident record.
Worknotes
A worknote is posted with details of the offense that triggered the security incident.
Select the offense link to navigate to the internal security incident record. The Click here hyperlink takes you to the IBM QRadar dashboard where you can view the offense details.
If you had selected the Log work note for new offense option in the Offense Aggregation Criteria as described in the Mapping IBM QRadar offense fields to security incident response fields, a worknote is posted when the offense is aggregated.
Aggregated offenses
Select to view the offenses aggregated to the security incident. select the QRadar offense hyperlink to view the offense in the IBM QRadar dashboard.
Create security incident: Select an offense from the list, select the Actions menu, and select Create security incident. This option creates a security incident for the offense and this offense is de-aggregated from the parent security incident.
Delete offense record: Select an offense from the list, select the Actions menu, and select Delete. This option deletes the offense record.
IBM QRadar offense updates
This shows the standard and custom offense fields and tracks changes to the offense during every polling interval. This is helpful as you can view any offense updates directly without navigating to the IBM QRadar dashboard. Any changes to the values are displayed in the Previous value and Current value fields.
To enable the offense updates feature navigate to and enable Set this property to activate the Offense Updates feature. By default, this setting is disabled.
Recent IBM QRadar events
Select the Fetch Recent IBM QRadar Events option under the Related Links to view the most recent IBM QRadar events. By default, a maximum number of 100 events are displayed. You can modify this default setting in the Configuration settings.
Recent IBM QRadar Flows
Using the Integration Hub and Flow Designer, several flows, subflows, actions are available with the IBM QRadar integration. When you select the Fetch Recent IBM QRadar Flows option under the Related Links, the most recent flows are retrieved. To view these flows, select Recent IBM QRadar Flows.
By default, a maximum number of 100 flows are displayed. You can modify this default setting in the Configuration settings.