List view in SIR Workspace
Summarize
Summary of List view in SIR Workspace
The List view in the Security Incident Response (SIR) Workspace provides ServiceNow analysts with centralized, filtered lists of Security Incidents, Response Tasks, Phishing Emails, Assessments, and Shift Handover records. It enables efficient navigation, management, and action on security-related work items within the Zurich release.
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Key Features
- Predefined Filters and List Categories: Analysts can quickly access categorized lists such as Assigned to Me, Assigned to Team, Unassigned, All Open, and All, facilitating rapid identification and prioritization of relevant records.
- Security Incidents Management: Analysts can view, configure columns, assign incidents to users, delete, create new incidents, apply quick filters for immediate attention, refresh lists, and export data in Excel, CSV, JSON, and PDF formats.
- Response Tasks Handling: Similar capabilities exist for managing response tasks including assignment, creation, filtering, refreshing, and exporting to various file formats.
- Phishing Emails: Analysts can view and sort phishing emails by last update, report phishing emails directly from the list, delete phishing emails, and export the list data.
- Assessments: Lists pending and all assessments to support post-incident reviews, allowing analysts to take required assessments efficiently.
- Shift Handover Records: Provides views of shift handover records assigned to teams or all records, with role-based permissions for creating, editing, or viewing content depending on analyst roles and team membership.
- Quick Filters: Easily accessible filters on Security Incidents and Response Tasks lists allow rapid narrowing of work items needing immediate attention without using advanced filtering.
- Personalization: Security analysts and managers can customize list views for Security Incidents, Response Tasks, and Phishing Emails to suit individual preferences and workflows.
Key Outcomes
- Enhanced productivity through quick access to categorized and filtered security work items.
- Improved collaboration by enabling assignment and reassignment of incidents and response tasks among analysts and teams.
- Streamlined phishing email handling and reporting directly from the list view.
- Efficient shift handover processes with clear role-based access and editable records.
- Capability to export data for reporting and analysis, supporting broader security operations and compliance needs.
The list view consists of the security incidents, response tasks, phishing emails, and assessments.
The list view has pre applied filters such as Assigned to Me, Assigned to Team, Unassigned, All Open, All, and so on.
Using these list categories and filtered lists, analysts can quickly find the required Security Incidents and Response Tasks records that they need to work on.
To get to the list view, select the list icon (). When you select a record in a list view, the record opens in a new tab.
List types
The following gives you an example view of the lists.
The list pane contains the following sections:
| List item | Description | Capability |
|---|---|---|
| Security Incidents | View the list of security incidents and navigate to the desired incident to start working on them. The following lists are available:
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| Shift Handover Records | View the list of Shift Handover records. The following lists are available:
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Shift Handover supports the following three roles:
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| Response Tasks | View the list of response tasks and navigate to the desired response task to start working on them. The list view contains:
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| Phishing Emails | View the list of all Phishing emails. The list view will be sorted based on the last update. |
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| Assessments | View the list of assessments needed to perform post incident review.
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Take assessments. |