View security incident to customer service case mapping

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Security Incident Response ships with a default field mapping that maps a security incident to a Customer Service case. You can view the security incident to CS case default map.

    Before you begin

    Role required: sn_sec_cmn.read

    Procedure

    1. Navigate to All > Security Operations > Utilities > Field Mapping.
    2. Select Security Incident to CSM Case Field Mapping to view the default map.
    3. You can edit the mapping, as needed.
    4. When you have completed your changes, select Update.