Configuring AI skills and agentic workflows for Now Assist for Vulnerability Response

Configuring AI skills and agentic workflows for Now Assist for Vulnerability Response.

Configuration overview

For a list of supported and required applications, see Supporting information for Unified Security Exposure Management AI skills and agents.

Note:

Role masking enables users to limit the roles and privileges of AI agents during tool execution. AI agents that get installed with Now Assist applications are assigned pre-defined roles. If you select Users with specific roles for user access, you must configure the security controls to include these roles. Data access settings must also include these roles. For the instructions to change the security controls, see Define security controls for an AI agent.

By sharing data with the ServiceNow® AI development program, you provide relevant data to help improve prediction accuracy, user experience, tailor products to your business needs, and reduce hallucinations for your activated Now Assist skills.

You can choose to opt out of a ServiceNow instance from data sharing from the Now Assist Admin console if you don't want to participate. For more information, see Opt out of data sharing for Now Assist. Repeat the opt-out process for all instances that use the Now Assist functionality.

Prior to v1.0.4, use the AI Agent Studio to configure Now Assist for Vulnerability Response.

Starting with v1.0.4, use the Now Assist Admin console to activate the various Now Assist applications and skills that you’re entitled to. For additional information, see Configuring Now Assist Admin features.

Configuration tasks and important notes

• Install Now Assist plugins.

  Install the Now Assist for Vulnerability Response application (sn_vul_ai).

  When you update the Now Assist for Vulnerability Response application, its dependency applications are automatically updated.

• The Now Assist panel must be activated. For more information, see Activate the Now Assist panel standard chat.
• Important:

  Some Now Assist skills, agents, and agentic workflows are turned on by default. For more information, see Now Assist skills, agents, and agentic workflows on by default.
• Important:

  By default, all agentic workflows and AI agent records are read-only.

See duplicating an agentic workflow and Configure an agentic workflow for more information about modifying agentic workflows.