Install a Security Operations integration

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • All ServiceNow integrations are available on the ServiceNow Store. Core applications, such as Security Incident Response, are visible in the ServiceNow Products tab on the store. Integration add-ons are visible in the Certified Apps tab.

    Before you begin

    Role required: admin

    Store installations require a Now Support account and permission to request applications for the instances under consideration.

    Procedure

    1. Navigate to Security Operations > Integrations > Integration Configurations after you install the application from ServiceNow store.
      Configuration tiles for the integrations appears
      Note:
      Configuration tiles for integrations
    2. Locate the integration you want to install and click Configure.
      The selected integration is shown in the ServiceNow Store
      Store application
    3. Click View Dependencies and review the app dependencies listed.
      Dependency Notice
    4. If the integration has any core application dependencies, such as Security Incident Response, to which your company is not yet entitled:
      1. Follow these instructions to obtain entitlements, download dependency plugins, and activate the applications.
      2. Return to this procedure.
      3. Click Continue.
    5. Click Get.
      The ServiceNow Terms and Conditions appear.
    6. Click Continue.
      A Purchase screen similar to the following opens.
      Purchase screen
    7. Identify which instances you want the integration to be available on, manage your notifications, and select the ServiceNow Store Addendum check box.
    8. Click Get.
      Note:
      If you are downloading an application for purchase, click Buy. If you are downloading an application that requires you to get prior approval from the vendor, click Request App.
    9. Enter the instance name and a reason for the request, then click Request.
      You are sent an email with detailed installation instructions.
    10. Navigate to System Applications > All Available Applications > All.
      A list of applications available for installation is displayed.
    11. Locate the application, select it, and click Install.
      Your integration is automatically installed on your instance.