Install the Solution Management for Vulnerability Response application

  • Release version: Zurich
  • Updated April 28, 2026
  • 3 minutes to read

    • Before you can use the Solution Management for Vulnerability Response feature of Vulnerability Response in your instance, you must complete the installation of the Vulnerability Solution Management application. This application is available as a separate subscription in the ServiceNow Store.

    Before you begin

    Complete the following setup checklist before installation. Perform these setup tasks for a smooth installation.
    Note:
    This process applies only to applications that are downloaded to production instances. If you're downloading applications to non-production or development instances, it's not necessary to get entitlements. Proceed to Activate a ServiceNow Store application.

    The Microsoft Security Response Center Solution Integration and Red Hat Solution Integration are solution applications available in Solution Management for Vulnerability Response after you install Vulnerability Solution Management.

    Setup tasks Description
    Verify that the Vulnerability Response application is installed and activated.

    Solution Management for Vulnerability Response requires the Vulnerability Response application.

    For the most current version of Vulnerability Solution Management, verify you have the most current version of Vulnerability Response installed. See KB0856498 Vulnerability Response Compatibility Matrix and Release Schema Changes.

    If the application is not installed and activated see, Install Vulnerability Response.
    Verify that you have entitlement to the application.

    To verify you have entitlement to the Vulnerability Solution Management application, navigate to Subscription Management > Subscriptions in your instance. The list displays the subscriptions your organization has purchased.

    To get entitlement for the Vulnerability Solution Management application from the ServiceNow Store and download it onto your ServiceNow AI Platform instance, see Get entitlement for a Security Operations product or application.
    Ensure that your NVD records are up-to-date for the last 10 years. See Importing data with the NVD and CWE integrations and managing third-party libraries.
    Ensure your third-party vulnerabilities are up-to-date. See Vulnerability Response integrations for information on third-party vulnerability integrations.
    Verify that you have the required ServiceNow AI Platform roles assigned for your instance. The following roles are required for installation and verification of expected results:
    • The system administrator [admin] installs the application. If not already assigned, the admin assigns the vulnerability admin [sn_vul.vulnerability_admin or sn_vul.admin (deprecated)] role.
    • The vulnerability admin oversees configuration and verifies expected results.

    Roles required: admin to install the Vulnerability Solution Management application and vulnerability admin to configure it.

    Procedure

    1. Navigate to the ServiceNow® Store.

      In the ServiceNow Store, you must verify that you have entitlements (or licenses) to the application and its dependent applications. After you have logged in, you can use the menu in the upper right with your initials to manage entitlements and opt-in.

    2. In the upper right of the page, select Log In.
    3. In the dialog that is displayed, enter your Now Support credentials and select Login.
    4. Select Request Install to download the application.
    5. Log in to the ServiceNow AI Platform instance that you want to install the Vulnerability Solution Management application on.
    6. Navigate to All > System Applications > All Available Applications > All.
    7. From the applications listed, locate the Vulnerability Solution Management application, select a version from the list, and select Install.
      The Application installation dialog is displayed. Any dependencies that will be installed are displayed.
    8. After installation is successfully completed, select Close.

      The Microsoft Security Response Center Solution Integration and Red Hat Solution Integration are solution applications available in Solution Management for Vulnerability Response after you install Vulnerability Solution Management.

      View the Vulnerability Solutions by navigating to All > Vulnerability Response > Administration > Setup Assistant > Integration Configuration > Solution Integrations. See Configure installed solution integrations for Vulnerability Solution Management using Setup Assistant for more information.

    What to do next

    After you configure the application and the available solutions, check that the CVEs and Solutions agree using Vulnerability Solution [sn_vul_m2m_vulnerability_solution] table.