Viewing patch data and scheduling patches in Vulnerability Response

Release version: Zurich

Updated July 31, 2025

1 minute to read

Starting with v16.1 of Vulnerability Response, you can schedule patches and view patch data along with solution and other vulnerability information on records in both the classic environment and the Vulnerability Response Workspaces in your ServiceNow AI Platform instance.

Roles required

Users need roles that are specific to the patch orchestration integration you are using to import your patches to view data and schedule patches. See the supported integrations for more information.

Understanding the HCL BigFix patch orchestration integration with Vulnerability Response and Understanding the Vulnerability Response patch orchestration integration with Microsoft SCCM.
Viewing patch orchestration data on the Vulnerability Response dashboards in the classic environment.
View data on scorecards in the Vulnerability Response Workspaces.

Scheduling patches

You can schedule patches from the following records:

Patch Update (VPU)
Remediation task (RT)
Discovered Item (SDI)

Patch Data in the classic environment

From the classic environment in the Vulnerability Response application:

To view Patch Update records, navigate to All > Vulnerability Response > Patches.
To view Solutions, navigate to All > Vulnerability Response > Solutions.
To view VIs that are assigned to you that have patches, navigate to All > Vulnerability Response > Vulnerable Items > Assigned to Me with patches.
To view remediation tasks, navigate to All > Vulnerability Response > Vulnerable Items > Assigned to Me with patches
To view Discovered item records, navigate to All > Security Operations > Discovered items.