Preparing for the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Preparing for the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute

    This guide helps ServiceNow customers prepare for integrating Palo Alto Networks Prisma Cloud Compute with the Vulnerability Response application on the ServiceNow AI Platform®. It outlines essential setup tasks, prerequisites, and role assignments needed before installation and data import.

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    Preparation Steps

    • Verify Credentials and API Access: Ensure you have the API base URL, username, and password with permissions to monitor images in Prisma Cloud Compute.
    • Install Vulnerability Response Application: Confirm the Vulnerability Response application (version 16.1 or later) is installed and activated prior to installing the Prisma Cloud Compute integration.
    • Obtain and Install Integration Application: Download the Vulnerability Response Integration with Prisma Cloud Compute from your ServiceNow AI Platform® instance.
    • Estimate Data Volume: Assess the expected number of vulnerable items to import and verify your instance capacity to handle this volume to avoid performance issues.
    • Assign Appropriate Roles and Groups: Ensure admin users and relevant groups are in place, including:
      • Container Vulnerability Admin (snvulcontainer.vulnerabilityadmin): Responsible for configuring integrations and managing Container Vulnerability Response (CVR).
      • Vulnerability Response Group: Provides read access to vulnerabilities.
      • Container Remediation Owner Group: Manages remediation of assigned container vulnerabilities.
      • Vulnerability Analyst Group: Monitors remediation progress for vulnerabilities.
    • Install NVD Integration: Install and run the NIST National Vulnerability Database Integration for CVE data as a prerequisite.

    Next Steps

    Once these preparatory tasks are complete, you can proceed to configure the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute application to enable vulnerability data import and management within ServiceNow.

    You can prepare for the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute by performing setup tasks.

    Before you begin

    To install and configure the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute application, you may print the following checklist. Verify the items listed are completed before you install the application and import the vulnerability data into your ServiceNow AI Platform® instance.

    Table 1. Integration preparation checklist
    Task Description
    Verify that you have the following sets of information:
    • API base URL
    • Username and Password.
    These credentials are used to pull the vulnerabilities from the Prisma Cloud Compute integration. For more information, see https://pan.dev/compute/api/
    Note:
    MID Server is optional.
    The user credential used for Prisma Cloud Compute integration needs permission to monitor the images. See the following code: 
    {"permission":"monitorImages","saas":true,"self-hosted":true}
    If not already installed and activated, install the Vulnerability Response application before you install the third-party application.

    For more information about installing and activating the Vulnerability Response application, see Install Vulnerability Response. This integration requires version 16.1 of Vulnerability Response or later.
    Get entitlements and download the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute application on your ServiceNow AI Platform® instance.
    Estimate the number of vulnerable items that you expect to import.

    Verify that your instance can accept the number of vulnerable items that you expect to import. An undersized instance can lead to long load times. If you don't know the size of your instance, or if you need assistance, contact ServiceNow Technical Support.
    Verify that you have the following groups or users to manage the integrations and to remediate the vulnerable items:
    admin
    Install the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute application. If not assigned, the admin assigns the container vulnerability admin (sn_vul_container.vulnerability_admin) and other roles.
    sn_vul_container.vulnerability_admin
    Completes the configuration of the Prisma Cloud Compute integration. This role has complete access to the Container Vulnerability Response (CVR) application and its records. This admin configures integrations and rules in Container Vulnerability Response.
    Vulnerability Response Group
    By default, the Vulnerability Response group is available. Users assigned to the Vulnerability Response group inherit the sn_vul.read_all, sn_vul_container.read_all.
    Container Remediation Owner Group
    By default, the Container Remediation Owner group is available. Users assigned to this group inherit the sn_vul_container.remediation_owner. The Container Remediation Owner remediates container vulnerabilities assigned to them or to a group they belong to.
    Vulnerability Analyst
    Users assigned to Container Vulnerability Analyst group inherit sn_vul.vulnerability_analyst. The Vulnerability Analyst monitors remediation of all vulnerable items.

    If not already created, you may prefer to create additional groups and add users with the User Administration module in your instance. For more information, see Create a user group.
    Install the Vulnerability Response integration with NVD and run the NIST National Vulnerability Database Integration - API (CVE only).

    You are ready to Configure the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute application.