---
sourceDocument: Zurich Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/service-management-for-the-enterprise

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Closed and completed requests

# Closed and completed requests {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When the Request lifecycle option is set to
request-driven, the assigned agent can complete and close the request once
all the tasks in the request are complete.

A Close Complete button is visible to the agent assigned to the request.
The agent enters work notes before clicking Close Complete. When the
button is clicked, the open task is automatically completed (if applicable) and the request
transitions to the Complete state.  
Note:  
To view all closed tasks, navigate to All \> Field Service \> All Work Orders and enter Close Complete in the State field.