---
sourceDocument: Zurich Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/service-management-for-the-enterprise

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Open Requested Item Reports dashboard

# Open Requested Item Reports dashboard {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

To view the current state of open item requests, see the Open Requested Item Reports.

## Data visualizations {#open-req-item-reports-dashboard__section_t5q_fl4_2fb}

{#open-req-item-reports-dashboard__table_xvt_hl4_2fb__entry__3}

| Title | Type | Description |
|-|-|-|
| Open requested items - List | List | List of all requests for items that have not been closed |
| Open requested items - Pivot table | Pivot | Table letting you explore the number of open item requests by any combination of state, assignment group, and priority, for any age bucket or for all ages. |
| Open requested items - Heatmap | Heatmap ![Heatmap icon]() | Heatmap letting you explore the number of open item requests by any combination of state, assignment group, and priority, for any age bucket or for all ages. |
[ ]

{#open-req-item-reports-dashboard__table_xvt_hl4_2fb}