---
sourceDocument: Zurich Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/service-management-for-the-enterprise

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Auto-dispatch a task

# Auto-dispatch a task {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When a task is auto-dispatched, the application matches the task with a nearby agent
having the necessary skills and schedule that can accommodate the task.

## Procedure

To dispatch a task from a task record automatically, click Auto-Dispatch.  
If the system cannot find an appropriate agent, it displays a failure message
and leaves the task in the Pending Dispatch state.