---
sourceDocument: Zurich Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/service-management-for-the-enterprise

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Close a request

# Close a request {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When you close a request, you can add details that you want the submitter to be aware
of.

## Procedure

1. Navigate to All\[SM application\]Assigned to me.
2. Click the request number.
3. In the Additional comments field, enter any final notes or comments.
4. Change the State field to the appropriate closed state.
5. Click Update.
* **[Closed and completed requests](https://www.servicenow.com/docs/urTTJZkrGs_nCmIgiV7jVg)**   
  When the Request lifecycle option is set to request-driven, the assigned agent can complete and close the request once all the tasks in the request are complete.

*[\>]: and then