Quiz designer

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Quiz Designer

    The Quiz Designer is a unified interface for users with theassessmentadminrole to create, edit, and distribute quizzes within ServiceNow. It enables quiz creation by allowing you to add categories and questions, configure scoring, and manage quiz availability. All quiz data is stored in assessment tables and can also be managed via assessment engine modules.

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    Key Features

    • Quiz Designer Interface: Accessible via Quizzes > Quiz Designer, it includes a design canvas, header bar, and multiple tabs (Controls, Questions, Categories) for building quizzes.
    • Controls Tab: Provides drag-and-drop question controls for various data types such as Scored Attachment, Boolean, Choice, Date, Number, Percentage, Likert and Numeric Scales, Image Scale, String, Template, and Reference. Many support multiple correct answers and scoring.
    • Questions Tab: Displays all metrics in the question bank, searchable by name and type.
    • Categories Tab: Shows all metric categories grouping the question bank metrics for easier organization and filtering.
    • Header Bar Functions: Includes views to design quizzes, configure introductions and signature options, manage availability by selecting recipients, and access menu options for saving, previewing, publishing, copying, and loading quizzes.
    • Design Canvas: Starts with Design view, enabling adding categories and questions. The quiz name and question fields are clearly presented for intuitive editing.

    Practical Usage

    • Create Quizzes: Build quizzes by adding one or more categories and populating them with questions using various supported data types.
    • Edit Quizzes: Modify quizzes even after distribution to update questions, categories, or scoring.
    • Enable Quiz Retakes: Configure quizzes to allow recipients to resubmit answers multiple times until the due date.
    • View Results: Access detailed quiz results by question, category, or as a full scorecard for performance analysis.

    Benefits for ServiceNow Customers

    The Quiz Designer streamlines the process of creating and managing assessments, making it easier to gather structured feedback or evaluate knowledge within your organization. Its flexible controls and configuration options allow for tailored quizzes that can accommodate scoring, attachments, and various answer types. The ability to preview, publish, and enable retakes ensures quizzes meet your deployment and engagement needs effectively.

    The quiz designer provides a single interface that users with the assessment_admin role can use to create, edit, and distribute quizzes.

    You can also use it to edit existing quizzes and change scoring parameters.

    Alternatively, you can use the modules of the assessment engine to create and edit the records that make up a quiz. All quiz records are stored in assessment tables and displayed in Quiz views of those tables. For details, see Create quizzes with forms.

    Tools on the Quiz Designer

    The quiz designer includes a design canvas, a header bar, and many controls that you can use to create quizzes.

    To open the quiz designer, navigate to Quizzes > Quiz Designer.

    The designer contains the following elements:

    • Controls tab
    • Questions tab
    • Categories tab
    • Header bar
    • Design canvas

    Controls tab

    Controls for the supported question data types are available in the Controls palette. Drag and drop a control onto the designer canvas to create a question of that type.

    Figure 1. Question controls
    Table 1. Question controls
    Data type Description Scored
    Attachment Question with a Manage Attachments icon that allows users to attach one or more files. Y
    Boolean Question with a check box or a Yes/No list for user responses.
    Choice List of predefined options. For more information, see the definition for Choices Create quiz questions. Multiple correct answers are supported. Y
    Date Date field. N
    Date/Time Date and time field. N
    Number Number field with predefined minimum and maximum values. The default is 1-10. N
    Percentage Percentage field with a prescribed range. N
    Scale Predefined Likert scale. Answer options appear as radio buttons. Multiple correct answers are supported. Y
    Numeric Scale Selectable number scale. The default is 1-5. Answer options appear as radio buttons. Multiple correct answers are supported. Y
    Image Scale Predefined set of images. Five emojis similar to the Likert scale (very dissatisfied to very satisfied) are provided. However, you can upload additional images in JPG, PNG, or GIF format. Multiple correct answers are supported. Y
    String Single or multiline text field. N
    Template Choice list of templates that provide a predefined scale of options. For details, see Configure a template question. Multiple correct answers are supported. Y
    Reference Choice list of fields from a specified reference table. This data type does not support reference qualifiers.

    Questions tab

    This tab displays all metrics added to the question bank for quizzes. Use the Filter field to search for questions. Each metric is displayed with its name and type.

    Categories tab

    This tab displays all metric categories added to the question bank for quizzes. All metrics in the question bank are group under the corresponding metric category. Use the Filter field to search for categories or questions.

    Header Bar

    The header bar contains tabs that display different views and a menu of various functions.

    Click one of the following tabs to change the view in the canvas:
    • Design: Add categories and questions, and configure the properties of each. This is the default view of the canvas when you open the designer.
    • Configuration: Create introductions and end notes for quizzes, and select a signature.
    • Availability: Select the recipients for each category in the quiz.
    Point to the menu icon (Menu icon) in the in the upper right of the quiz designer to select the following options:
    • Save: Saves the current quiz.
    • Preview: Displays a preview of the quiz as it appears to the recipients.
    • Publish: Distributes the quiz to the selected recipients.
    • Save and Publish: Saves and distributes the quiz in one step.
    • New Quiz: Opens a fresh canvas for a new quiz.
    • Load Quiz: Opens a list of existing quizzes that you can select and edit.
    • Copy Quiz: Creates a copy of the quiz.

    The availability of each option depends on the status of the quiz that is opened in the quiz designer.

    Design Canvas

    New quizzes open in the Design view. The quiz Name field appears above first category in the canvas. A blank question field appears in the category container.