ServiceNow Voice

Integrate a third-party phone system with your ServiceNow® Voice instance to drive the efficiency of your call center without having to navigate through multiple systems while attending a call. Help managers analyze the calls and view call metrics at one place.

ServiceNow Voice in action

Here's an overview on how ServiceNow Voice is integrated with Amazon Connect.

Explore Learn about how customers, agents, and managers use ServiceNow Voice.	Set up Set up ServiceNow Voice.	Integrate Extend ServiceNow Voice capabilities by integrating with other applications.
Use Receive inbound calls, place outbound calls, and monitor calls.	Reference Get details about components such as roles, contact flows, and operation handlers.

Additional resources

Voice API on the ServiceNow® Developer Site