---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Assessments and Surveys

# Assessments and Surveys {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Assessments and Surveys application helps you create, send, and collect
responses for surveys. The application also helps you evaluate, score, and rank records from any
table in the system.

## Get started {#assessments-surveys-landing-page__section_ix3_4gn_kmb}

|-|-|
| [Explore ![Explore]() Learn about Assessments and Surveys concepts and features.](Jh~HrQmzGfBUYjSzhrM0bA "The Assessments and Surveys application helps you create, send, and collect responses for surveys. The application also helps you evaluate, score, and rank records from any table in the system. Create questionnaires that you can assign to one or more users to assess their knowledge of any subject.") |   |
| [Use surveys ![Use surveys]() Learn how you can use surveys.](EfKdXmuGG1BEk1D2K~7CDA "Survey administrators—users with the survey_admin role—create and maintain surveys and configure how they are distributed and published. Surveys on Service Portal are also supported.") | [Surveys reference ![Surveys reference]() Get details about surveys, such as fields and properties.](D8mmn7bbkgo8jqaCt4LW3w "Reference topics provide additional information about the forms, fields, and properties you use while working with surveys.") |
| [Use assessments ![Use surveys]() Learn how you can use assessments.](nTH79FqzbWqRNpM2OI5evw "Before you create assessments, assign the assessment_admin role to the appropriate users in your organization and determine your objectives for the assessment.") | [Assessments reference ![Surveys reference]() Get details about assessments, such as fields and properties.](FWtYMhw8OPYRMcJCdBcTJQ "Reference topics provide additional information about the forms, fields, and properties you use while working with assessments.") |
| [Use quizzes ![Use surveys]() Learn how you can use assessments.](TC9G1BCMUs_iXl1wK9sNZA "You can use quizzes.") | [Quizzes reference ![Surveys reference]() Get details about quizzes, such as fields and properties.](gAXGcXTNSM7D90OprRjDqA "Reference topics provide additional information about the forms, fields, and properties you use while working with quizzes.") |
[ ]

{#assessments-surveys-landing-page__table_iwv_lpv_klb}

## Troubleshoot and get help {#assessments-surveys-landing-page__section_epq_skg_1nb}

* [Ask or answer questions in the IT Service Management forum](https://community.servicenow.com/community/it-service-management)
* [Search the Known Error Portal for known error
  articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#assessments-surveys-landing-page__ul_zyk_3j4_qx}
* **[Exploring Assessments and Surveys](https://www.servicenow.com/docs/Jh~HrQmzGfBUYjSzhrM0bA)**   
  The Assessments and Surveys application helps you create, send, and collect responses for surveys. The application also helps you evaluate, score, and rank records from any table in the system. Create questionnaires that you can assign to one or more users to assess their knowledge of any subject.
* **[Surveys](https://www.servicenow.com/docs/knPa_Kr~y6DMg7Oa_4uy0Q)**   
  With Surveys, you can create, send, and collect responses for basic surveys. If Service Portal is installed, users can access and complete the assigned surveys through the My Assessments and Survey widget within the portal.
* **[Assessments](https://www.servicenow.com/docs/hSRRIO1z0MFKsTYc~dw22A)**   
  Use assessments to evaluate, score, and rank records from any table in the system.
* **[Installed with Assessments and Surveys](https://www.servicenow.com/docs/Imu1SKS~kVfWsPMu~0Tnsg)**   
  Several types of components are installed with the activation of Assessments and Surveys.
* **[Quick start tests for Assessments and Surveys](https://www.servicenow.com/docs/fSy5OMdjD4IaHNtP~w6RpA)**   
  Validate that Assessments and Surveys still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.
* **[Quizzes](https://www.servicenow.com/docs/4rfWg~yDkCErkMq1W952~g)**   
  Quizzes are questionnaires that you can assign to one or more users to assess their knowledge of any subject. The quiz functionality is built on the assessment engine and provides many of the same features as assessments and surveys.