--- sourceDocument: Zurich ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Quiz designer # Quiz designer {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Quiz Designer The Quiz Designer is a unified interface for users with theassessmentadminrole to create, edit, and distribute quizzes within ServiceNow. It enables quiz creation by allowing you to add categories and questions, configure scoring, and manage quiz availability. All quiz data is stored in assessment tables and can also be managed via assessment engine modules. Show full answer Show less ## Key Features * **Quiz Designer Interface:** Accessible via *Quizzes \> Quiz Designer*, it includes a design canvas, header bar, and multiple tabs (Controls, Questions, Categories) for building quizzes. * **Controls Tab:** Provides drag-and-drop question controls for various data types such as Scored Attachment, Boolean, Choice, Date, Number, Percentage, Likert and Numeric Scales, Image Scale, String, Template, and Reference. Many support multiple correct answers and scoring. * **Questions Tab:** Displays all metrics in the question bank, searchable by name and type. * **Categories Tab:** Shows all metric categories grouping the question bank metrics for easier organization and filtering. * **Header Bar Functions:** Includes views to design quizzes, configure introductions and signature options, manage availability by selecting recipients, and access menu options for saving, previewing, publishing, copying, and loading quizzes. * **Design Canvas:** Starts with Design view, enabling adding categories and questions. The quiz name and question fields are clearly presented for intuitive editing. ## Practical Usage * **Create Quizzes:** Build quizzes by adding one or more categories and populating them with questions using various supported data types. * **Edit Quizzes:** Modify quizzes even after distribution to update questions, categories, or scoring. * **Enable Quiz Retakes:** Configure quizzes to allow recipients to resubmit answers multiple times until the due date. * **View Results:** Access detailed quiz results by question, category, or as a full scorecard for performance analysis. ## Benefits for ServiceNow Customers The Quiz Designer streamlines the process of creating and managing assessments, making it easier to gather structured feedback or evaluate knowledge within your organization. Its flexible controls and configuration options allow for tailored quizzes that can accommodate scoring, attachments, and various answer types. The ability to preview, publish, and enable retakes ensures quizzes meet your deployment and engagement needs effectively. The quiz designer provides a single interface that users with the assessment_admin role can use to create, edit, and distribute quizzes. You can also use it to edit existing quizzes and change scoring parameters. Alternatively, you can use the modules of the [assessment engine](https://www.servicenow.com/docs/hSRRIO1z0MFKsTYc~dw22A "Use assessments to evaluate, score, and rank records from any table in the system.") to create and edit the records that make up a quiz. All quiz records are stored in assessment tables and displayed in Quiz views of those tables. For details, see [Create quizzes with forms](https://www.servicenow.com/docs/6JCs_aUoy55KnQbnWRZX6A "As an alternative to the Quiz Designer, you can create a complete quiz using records in the Assessment application."). ## Tools on the Quiz Designer {#c_QuizDesigner__section_n54_xdz_fcb} The quiz designer includes a design canvas, a header bar, and many controls that you can use to create quizzes. To open the quiz designer, navigate to QuizzesQuiz Designer. The designer contains the following elements: * Controls tab * Questions tab * Categories tab * Header bar * Design canvas {#c_QuizDesigner__ul_dmy_jb3_br} ## Controls tab {#c_QuizDesigner__section_zrl_d2z_fcb} Controls for the supported question data types are available in the Controls palette. Drag and drop a control onto the designer canvas to create a question of that type. Figure 1. Question controls {#c_QuizDesigner__table_dgb_pvh_br__entry__3} | Data type | Description | Scored | |-|-|-| | Attachment | Question with a Manage Attachments icon that allows users to attach one or more files. | Y | | Boolean | Question with a check box or a Yes/No list for user responses. | | | Choice | List of predefined options. For more information, see the definition for Choices [Create quiz questions](https://www.servicenow.com/docs/Ic9ZM3t70NTfs~OXpiEBnA "Create multiple questions for each category. Each question can be associated with only one category."). Multiple correct answers are supported. | Y | | Date | Date field. | N | | Date/Time | Date and time field. | N | | Number | Number field with predefined minimum and maximum values. The default is 1-10. | N | | Percentage | Percentage field with a prescribed range. | N | | Scale | Predefined Likert scale. Answer options appear as radio buttons. Multiple correct answers are supported. | Y | | Numeric Scale | Selectable number scale. The default is 1-5. Answer options appear as radio buttons. Multiple correct answers are supported. | Y | | Image Scale | Predefined set of images. Five emojis similar to the Likert scale (very dissatisfied to very satisfied) are provided. However, you can upload additional images in JPG, PNG, or GIF format. Multiple correct answers are supported. | Y | | String | Single or multiline text field. | N | | Template | Choice list of templates that provide a predefined scale of options. For details, see [Configure a template question](https://www.servicenow.com/docs/sB2a_bhwM7VHuMiNC_S7jA "You can configure template questions when designing quizzes."). Multiple correct answers are supported. | Y | | Reference | Choice list of fields from a specified reference table. This data type does not support reference qualifiers. | | [Table 1. Question controls] {#c_QuizDesigner__table_dgb_pvh_br} ## Questions tab {#c_QuizDesigner__section_tyy_h3m_5fb} This tab displays all metrics added to the question bank for quizzes. Use the Filter field to search for questions. Each metric is displayed with its name and type. ## Categories tab {#c_QuizDesigner__section_mp2_33m_5fb} This tab displays all metric categories added to the question bank for quizzes. All metrics in the question bank are group under the corresponding metric category. Use the Filter field to search for categories or questions. ## Header Bar {#c_QuizDesigner__section_xvj_33m_5fb} The header bar contains tabs that display different views and a menu of various functions. Click one of the following tabs to change the view in the canvas: * Design: Add categories and questions, and configure the properties of each. This is the default view of the canvas when you open the designer. * Configuration: Create introductions and end notes for quizzes, and select a [signature](https://www.servicenow.com/docs/tmldxgQyP8QUqHyjM8xFIQ "A signature on an assessment questionnaire contains assertions that can communicate directions, a legal statement, or any text that you want the recipient to consider."). * Availability: Select the recipients for each category in the quiz. {#c_QuizDesigner__ul_rgb_cd3_br} Point to the menu icon (![Menu icon]()) in the in the upper right of the quiz designer to select the following options: * Save: Saves the current quiz. * Preview: Displays a preview of the quiz as it appears to the recipients. * Publish: Distributes the quiz to the selected recipients. * Save and Publish: Saves and distributes the quiz in one step. * New Quiz: Opens a fresh canvas for a new quiz. * Load Quiz: Opens a list of existing quizzes that you can select and edit. * Copy Quiz: Creates a copy of the quiz. {#c_QuizDesigner__ul_it2_ld3_br} The availability of each option depends on the status of the quiz that is opened in the quiz designer. ## Design Canvas {#c_QuizDesigner__section_xkp_33m_5fb} New quizzes open in the Design view. The quiz Name field appears above first category in the canvas. A blank question field appears in the category container. * **[Create a quiz](https://www.servicenow.com/docs/d7wwTzFmM3GI5dvlHZnIZg)** When you create a quiz, you can create one or more categories and then add questions to each category. * **[Edit a quiz](https://www.servicenow.com/docs/skcaswlxSYHFvflPLkigCw)** You can update a quiz after the quiz has been distributed. * **[Enable a quiz retake](https://www.servicenow.com/docs/cewxzoqkzRaAp4Nu5zg99Q)** You can configure a quiz to allow recipients to resubmit their answers as many times as they like, until the quiz's due date. * **[View a quiz result](https://www.servicenow.com/docs/dP9jJcWgNegsaAhNyC_4Iw)** You can view quiz results for each question and category, or view the quiz scorecard for a detailed breakdown. **Related tasks** * [View an assessment category result](https://www.servicenow.com/docs/mFirkW0rn5bYdQQVEpbs0w "Category results contain values that represent an evaluated record's performance in a specific metric category. Each category result record stores data from one assessment group. Category result values are calculated based on category and metric weights and from metric result values for the same category.") * [View a quiz scorecard](https://www.servicenow.com/docs/vq_nPL3Yc5uKJzdwifBV0g "View scorecards for a quiz record.") * [Create a quiz](https://www.servicenow.com/docs/d7wwTzFmM3GI5dvlHZnIZg "When you create a quiz, you can create one or more categories and then add questions to each category.") * [Edit a quiz](https://www.servicenow.com/docs/skcaswlxSYHFvflPLkigCw "You can update a quiz after the quiz has been distributed.") *[\>]: and then