Integration Commons for CMDB
Summarize
Summary of Integration Commons for CMDB
The Integration Commons for CMDB (sncmdbintutil) is a ServiceNow Store application designed to enhance CMDB integrations. It includes the CMDB Integrations Dashboard and a suite of Robust Transform Engine (RTE) transforms and script includes that standardize and manage data flowing into the CMDB from various integrations.
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This app supports better visibility and control over Service Graph Connectors and custom IntegrationHub ETL integrations, ensuring consistent and accurate CMDB data aligned with the Identification and Reconciliation Engine (IRE) requirements.
Key Features
- CMDB Integrations Dashboard: Provides a centralized view of integration status, processing results, and error tracking for all installed Service Graph Connectors and custom ETL integrations.
- RTE Transforms and Script Includes: Offers templated transform operations that standardize CMDB attribute values, especially those critical for identification and class derivation. Transforms handle single or multiple input fields and ensure consistent output formatting.
- Automatic Installation with Service Graph Connectors: The Integration Commons app is automatically installed when Service Graph Connectors from the ServiceNow Store are added, due to dependency on its transforms and scripts.
- ADM Adapter Configuration: Supports populating running processes, TCP connections, and applications into the CMDB via the Application Dependency Mapping (ADM) adapter.
Practical Considerations for ServiceNow Customers
- Dependencies: Requires CMDB and Common Service Data Model (CSDM) Data Foundations Dashboards version 2.3.5 or later to monitor CMDB health effectively.
- Post-Upgrade Testing: It is important to run quick start tests after upgrades or deployment of new integrations to ensure Integration Commons for CMDB functions correctly.
- Use in Data Integration: Enables standardization and reconciliation of CMDB data from multiple sources, improving data quality and integrity across your CMDB environment.
Additional Resources
ServiceNow customers can find further guidance on configuring the ADM adapter, managing CMDB data deletion, and understanding partition size computation for parallel loading to optimize CMDB integration performance.
The Integration Commons for CMDB (sn_cmdb_int_util) store app contains the CMDB Integrations Dashboard and a set of Robust Transform Engine (RTE) transforms and script includes.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Dependencies
CMDB and CSDM Data Foundations Dashboards v2.3.5 or later versions (see Monitor health in CSDM and CMDB Data Foundations Dashboards)
Using the CMDB Integrations Dashboard
The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph Connectors and any custom integrations created in IntegrationHub ETL.
See CMDB Integrations Dashboard for more information.
Using RTE transforms
The Integration Commons for CMDB (com.snc.cmdb.integration_util) plugin provides the Integration Commons functionality. You can use the transforms and script includes to standardize the values stored in the CMDB by different data integrations or by changes. The attributes that are included in the Integration Commons for CMDB store app are attributes that the Identification and Reconciliation Engine (IRE) requires for identification or attributes that could be used to derive classes.
The transforms are common operation types and template scripts available as templated operations. A templated operation is a transform that controls the logic for the transform. The result is that there can be only a single output. When a transform returns multiple values, then those values are concatenated by a triple pipe (|||). You then must use the split transform to retrieve the values that you’re interested in. The inputs are either a single field or a list of fields. For all but one transform, the inputs are assumed to be a fixed list of fields as described for each of the following individual transform.
ServiceNow Service Graph Connectors that are available at the ServiceNow Store, have dependencies on the transforms and script includes in the Integration Commons for CMDB store app. Therefore, when you install such CMDB integration, the Integration Commons for CMDB store app is automatically installed too.
You can also configure the Application Dependency Mapping (ADM) adapter to populate running processes, TCP connections, and applications into CMDB. For more information, see Configuring the ADM adapter for Service Graph Connectors.