Certification follow-on tasks

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read

    • The ServiceNow system can automatically generate and assign follow-on tasks to correct discrepancies detected during compliance audits.

    The system property glide.allow.new.cert_follow_on_task is set to true by default, allowing for new follow on tasks to be created for the same failure, at each audit run. You can set this property to false, to configure audit to use the same follow-on task for the same audit failure across multiple runs.

    The system property glide.allow.new.cert_follow_on_task applies only to audits which aren't scripted.

    The system property glide.allow.new.cert_follow_on_task applies only to audits which aren't scripted.

    You configure and assign follow-on tasks to qualified users or groups in the audit record. A user with the certification_admin role can reassign any follow-on task. The Audit Results related list in the Follow On Task form contains links to the records that failed.

    Access follow-on tasks

    Users with the certification role can only access follow-on tasks assigned to them but can reassign these tasks to other users.

    Procedure

    1. Navigate to All > Compliance > My Follow On Tasks.
      The list contains all active follow-on tasks assigned to the logged in user.
    2. Open a task.

      The record shows the specifics of the task, the task activity, and the failed audit results.

    3. Open records from the Audit Results related list to see each discrepancy.
    4. Go to the CI named in the record and perform the work to bring it into compliance.
    5. Update the State field in the follow-on task record and add work notes as you correct each discrepancy.

      When you change the state, the system updates the task activity appropriately.

      When the task is Closed Complete it no longer appears on the My Work list.

    Manage follow-on tasks

    Users with the certification_admin or admin role can see all follow-on tasks.

    Before you begin

    Role required: none

    About this task

    Tasks are pre-assigned to a user or group as specified in the audit record, but users with the certification_admin role can reassign the task.

    Procedure

    1. Navigate to the appropriate application:
      • Compliance > Architecture Compliance > Follow On Tasks
      • Compliance > Desired State > Follow On Tasks
      • Compliance > Scripted Audits > Follow On Tasks

      The list of follow-on tasks appears, filtered by audit type.

    2. Open a task.

      The Audit and Configuration item fields are read-only for all users.

    3. Edit the Change group or the Assigned to field if necessary.
    4. Edit the Short description field if necessary.

      The short description is inherited from the Task description field in the Audit form.

    5. Use the links in the Audit Results related list to open the individual records that failed the audit.
    6. If you update the follow-on task record, be sure to add work notes.