Data Certification

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Data Certification

    Data Certification in ServiceNow Zurich Release enables scheduled and on-demand validation of data within CMDB and non-CMDB tables. It ensures the accuracy, completeness, and reliability of critical data, which can originate from Discovery, third-party imports, or manual entries. This process supports regulatory compliance, governance, and operational standards by verifying data through defined certification policies and recurring certification tasks.

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    Key Features

    • Certification Policies: Define which data fields require verification and the frequency of these validations using CMDB Data Manager.
    • Certification Tasks: Automatically generated tasks represent the work needed to verify specific records, assigned to appropriate personnel.
    • Scope: Certifications can be targeted at specific fields on particular tables, such as validating Operating System and CPU count on Windows servers in a specific location.
    • Domain Separation Support: Data Certification can be used in domain-separated environments.
    • Workspace Experience: Administer and manage Data Certification via CMDB Workspace or Service Graph Workspace, including creating policies, reviewing tasks, and resetting certifications.
    • Legacy Core UI: A legacy version of Data Certification exists in Core UI (UI 16), but it operates separately and is not synchronized with the Workspace experience.
    • Data Conversion: Legacy certification schedules can be converted into modern Data Manager certification policies in CMDB Workspace.

    Practical Considerations

    When implementing Data Certification, customers should determine:

    • Which data requires certification.
    • The due dates for certification tasks.
    • Who is responsible for performing the certification.

    Note that Data Certification in CMDB Workspace and Core UI are distinct and do not share data or schedules, so planning for migration or coexistence is necessary.

    Key Outcomes

    • Improved data quality and trustworthiness in CMDB and non-CMDB tables through regular and policy-driven validation.
    • Enhanced compliance with regulatory and governance requirements by maintaining certified data accuracy.
    • Streamlined operational efficiency by automating certification tasks and assigning them to appropriate teams.

    Data Certification manages scheduled and on-demand validations of data in CMDB and non-CMDB tables.

    Information is added to the CMDB by Discovery, by importing from third-party tools, or manually. For regulatory or procedural reasons, information in the CMDB requires checks for accuracy and certification. The person or team responsible for certification can define what information requires verification and the frequency of verification. Using CMDB Data Manager supports policy-driven validation of specific attributes using the certification policy type. CMDB Data Manager generates certification tasks for verifying the data on a recurring schedule, which then, individuals assigned to those tasks answer a series of questions to verify the data.

    Use Data Certification to:
    • Maintain the accuracy, completeness, and reliability of critical data in both, CMDB and non-CMDB tables.
    • Create a framework for ongoing data compliance, regulatory, governance, and operational standards.

    Data certification can be performed against specific fields on specific tables. Based on the certification schedule, certification tasks are automatically created and assigned. A certification task represents the work of verifying the data associated with a particular record. For example, you can set up a certification to validate key information fields, such as Operating System and CPU count, on all Windows servers located in Chicago. You can then assign the tasks to the appropriate team member automatically.

    When planning an implementation of Data Certification, answer the following questions:
    • What information requires certification?
    • When is the due date for certification?
    • Who must perform the certification?

    Domain separated systems can use the Data Certification application.

    Data Certification experience in CMDB Workspaceand in Service Graph Workspace

    You can use the CMDB Workspace or Service Graph Workspace landing page and its views to fully administer and use Data Certification, view various analytics, and handle Data Certification functions such as:The Data Certification experience in CMDB Workspace or Service Graph Workspace don't provide functionality such as merging of multiple certification tasks and escalation.

    For more information about using Data Certification in CMDB Workspace, see Data Certification experience in CMDB Workspace and in Service Graph Workspace.

    Data Certification on Core UI (UI 16)

    Data Certification experience in CMDB Workspace and in Service Graph Workspace provides the latest Data Certification functionality. However, the legacy build of Data Certification on Core UI (UI 16) is available by navigating to All > Data Certification. For information about using the CMDB Data Manager legacy build on Core UI, see Data Certification on Core UI.

    Note:

    Data Certification in CMDB Workspace and the legacy build of Data Certification on Core UI operate separately, and aren't synchronized. Therefore, any Data Certification elements, such as definitions and schedules, that you create in one of those implementations, doesn't appear and isn't included in the other implementation.

    To convert data created in the legacy build of Data Certification on Core UI, into draft Certification policies in CMDB Workspace, see Convert legacy certification schedules into Data Manager certification policies.