--- sourceDocument: Zurich ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Data Certification # Data Certification {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Data Certification Data Certification in ServiceNow Zurich Release enables scheduled and on-demand validation of data within CMDB and non-CMDB tables. It ensures the accuracy, completeness, and reliability of critical data, which can originate from Discovery, third-party imports, or manual entries. This process supports regulatory compliance, governance, and operational standards by verifying data through defined certification policies and recurring certification tasks. Show full answer Show less ## Key Features * **Certification Policies:** Define which data fields require verification and the frequency of these validations using CMDB Data Manager. * **Certification Tasks:** Automatically generated tasks represent the work needed to verify specific records, assigned to appropriate personnel. * **Scope:** Certifications can be targeted at specific fields on particular tables, such as validating Operating System and CPU count on Windows servers in a specific location. * **Domain Separation Support:** Data Certification can be used in domain-separated environments. * **Workspace Experience:** Administer and manage Data Certification via CMDB Workspace or Service Graph Workspace, including creating policies, reviewing tasks, and resetting certifications. * **Legacy Core UI:** A legacy version of Data Certification exists in Core UI (UI 16), but it operates separately and is not synchronized with the Workspace experience. * **Data Conversion:** Legacy certification schedules can be converted into modern Data Manager certification policies in CMDB Workspace. ## Practical Considerations When implementing Data Certification, customers should determine: * Which data requires certification. * The due dates for certification tasks. * Who is responsible for performing the certification. Note that Data Certification in CMDB Workspace and Core UI are distinct and do not share data or schedules, so planning for migration or coexistence is necessary. ## Key Outcomes * Improved data quality and trustworthiness in CMDB and non-CMDB tables through regular and policy-driven validation. * Enhanced compliance with regulatory and governance requirements by maintaining certified data accuracy. * Streamlined operational efficiency by automating certification tasks and assigning them to appropriate teams. Data Certification manages scheduled and on-demand validations of data in CMDB and non-CMDB tables. Information is added to the CMDB by Discovery, by importing from third-party tools, or manually. For regulatory or procedural reasons, information in the CMDB requires checks for accuracy and certification. The person or team responsible for certification can define what information requires verification and the frequency of verification. Using CMDB Data Manager supports policy-driven validation of specific attributes using the certification policy type. CMDB Data Manager generates certification tasks for verifying the data on a recurring schedule, which then, individuals assigned to those tasks answer a series of questions to verify the data. Use Data Certification to: * Maintain the accuracy, completeness, and reliability of critical data in both, CMDB and non-CMDB tables. * Create a framework for ongoing data compliance, regulatory, governance, and operational standards. {#c_DataCertification__ul_btd_2gm_tfc} Data certification can be performed against specific fields on specific tables. Based on the certification schedule, certification tasks are automatically created and assigned. A certification task represents the work of verifying the data associated with a particular record. For example, you can set up a certification to validate key information fields, such as Operating System and CPU count, on all Windows servers located in Chicago. You can then assign the tasks to the appropriate team member automatically. When planning an implementation of Data Certification, answer the following questions: * What information requires certification? * When is the due date for certification? * Who must perform the certification? {#c_DataCertification__c_PlanningDataCertification_ul_nmg_1m3_3p} Domain separated systems can use the Data Certification application. ## Data Certification experience in CMDB Workspaceand in Service Graph Workspace {#c_DataCertification__section_ejb_rhg_xzb} You can use the [CMDB Workspace](https://www.servicenow.com/docs/a2CFumQz9rJXSbMDneDM~Q "The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activities, and access CMDB dashboards and tools to support tasks in your organization.") or Service Graph Workspace landing page and its views to fully administer and use Data Certification, view various analytics, and handle Data Certification functions such as: * [Create a certification policy](https://www.servicenow.com/docs/AESxAiMH2dn45hj773UQWA "Create a CMDB Data Manager policy in CMDB Workspace or Service Graph Workspace to automatically process CIs life-cycle events such as deletion. Applying consistent and standard life-cycle policies to CIs helps maintain the health of the CMDB."). * [Convert legacy certification schedules into Data Manager certification policies](https://www.servicenow.com/docs/d08Z4lF8ZQv5R9kzrHG2aQ "Convert certification schedules created in the legacy Data Certification application (running on Core UI), into draft Data Manager certification policies available in CMDB Workspace or in Service Graph Workspace."). * [Review certification tasks](https://www.servicenow.com/docs/mJCnPYhO88rXK_gKV~CWLQ "Review the values of record fields and CI attributes in certification tasks assigned to you, and then certify, edit, or fail the review according to your findings. For managers, tasks of direct reports are included, and for user group managers, tasks of members in the group are also included."). * [Review failed certification tasks](https://www.servicenow.com/docs/ro7eyLUlXm96iPfjr8Y1ow "Review records (and CIs) that failed the certification review and are assigned to you. Those exceptions appear in a list that is dynamically updated as certification tasks are being reviewed."). * [Reset a certification task](https://www.servicenow.com/docs/cng6l0prk0PWvU3WwN1c6w "Reset a certification task to restart the certification process for the task. Reset sets all certification results for the task to 'Review not completed', removes any added comments, and adds the task to the list of tasks that need review.") {#c_DataCertification__ul_dmr_y23_11c}The Data Certification experience in CMDB Workspace or Service Graph Workspace don't provide functionality such as merging of multiple certification tasks and escalation. For more information about using Data Certification in CMDB Workspace, see [Data Certification experience in CMDB Workspace and in Service Graph Workspace](https://www.servicenow.com/docs/nnOKR1gXNEl14kWtvqa8vw "Use Data Certification in CMDB Workspace or in Service Graph Workspace to administer Data Certification, create certification policies, manage certification tasks, and view analytics about on-going processes."). ## Data Certification on Core UI (UI 16) {#c_DataCertification__section_fjb_rhg_xzb} [Data Certification experience in CMDB Workspace and in Service Graph Workspace](https://www.servicenow.com/docs/nnOKR1gXNEl14kWtvqa8vw "Use Data Certification in CMDB Workspace or in Service Graph Workspace to administer Data Certification, create certification policies, manage certification tasks, and view analytics about on-going processes.") provides the latest Data Certification functionality. However, the legacy build of Data Certification on Core UI (UI 16) is available by navigating to AllData Certification. For information about using the CMDB Data Manager legacy build on Core UI, see [Data Certification on Core UI](https://www.servicenow.com/docs/MdyoLvEoz5J9MIRPMP_QZA "The legacy build of Data Certification on Core UI lets you centrally track and handle Data Certification tasks, create certification filters, and define certification schedules."). Note: Data Certification in CMDB Workspace and the legacy build of Data Certification on Core UI operate separately, and aren't synchronized. Therefore, any Data Certification elements, such as definitions and schedules, that you create in one of those implementations, doesn't appear and isn't included in the other implementation. To convert data created in the legacy build of Data Certification on Core UI, into draft Certification policies in CMDB Workspace, see [Convert legacy certification schedules into Data Manager certification policies](https://www.servicenow.com/docs/d08Z4lF8ZQv5R9kzrHG2aQ "Convert certification schedules created in the legacy Data Certification application (running on Core UI), into draft Data Manager certification policies available in CMDB Workspace or in Service Graph Workspace."). *[\>]: and then