--- sourceDocument: Zurich ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Data Certification # Data Certification {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Data Certification Data Certification in ServiceNow manages scheduled and on-demand validations of data in both CMDB and non-CMDB tables. It ensures the accuracy, completeness, and reliability of critical data by supporting policy-driven validation of specific attributes via certification policies. These validations help maintain compliance with regulatory, governance, and operational standards. Show full answer Show less Data in the CMDB can originate from Discovery, third-party imports, or manual entry, and requires periodic verification for accuracy. Data Certification automates this process by creating certification tasks on a recurring schedule, assigning them to responsible individuals who then verify the data through a series of questions. ## Key Features * **Certification Policies:** Define what data requires verification and the frequency of the certification. * **Automated Task Creation:** Certification tasks are automatically generated and assigned based on policy schedules. * **Targeted Verification:** Certifications can be set up for specific fields on specific tables, for example, validating Operating System and CPU count on Windows servers in a specific location. * **CMDB Workspace Integration:** Full administration and use of Data Certification including creating policies, converting legacy schedules, reviewing tasks, and resetting tasks can be handled within CMDB Workspace. Analytics and task management features are also available here. * **Legacy Core UI Support:** A separate, legacy Data Certification experience exists on Core UI (UI 16) but operates independently from CMDB Workspace. Conversion tools are available to migrate legacy schedules into current certification policies. * **Domain Separation:** Data Certification supports domain-separated systems, ensuring flexibility in multi-domain environments. ## Practical Considerations for Implementation * Identify what information requires certification. * Define certification due dates and schedules. * Determine who is responsible for performing the certifications. It is important to note that certification definitions and schedules created in CMDB Workspace and the legacy Core UI are not synchronized. Customers should plan accordingly when transitioning or using both interfaces. ## Benefits ServiceNow Data Certification enables customers to maintain high data quality and compliance through an automated, policy-driven framework. This leads to enhanced data reliability for operational decision-making and regulatory adherence, reducing manual effort and risk associated with inaccurate configuration data. Data Certification manages scheduled and on-demand validations of data in CMDB and non-CMDB tables. Information is added to the CMDB by Discovery, by importing from third-party tools, or manually. For regulatory or procedural reasons, information in the CMDB requires checks for accuracy and certification. The person or team responsible for certification can define what information requires verification and the frequency of verification. Using CMDB Data Manager supports policy-driven validation of specific attributes using the certification policy type. CMDB Data Manager generates certification tasks for verifying the data on a recurring schedule, which then, individuals assigned to those tasks answer a series of questions to verify the data. Use Data Certification to: * Maintain the accuracy, completeness, and reliability of critical data in both, CMDB and non-CMDB tables. * Create a framework for ongoing data compliance, regulatory, governance, and operational standards. {#c_DataCertification__ul_btd_2gm_tfc} Data certification can be performed against specific fields on specific tables. Based on the certification schedule, certification tasks are automatically created and assigned. A certification task represents the work of verifying the data associated with a particular record. For example, you can set up a certification to validate key information fields, such as Operating System and CPU count, on all Windows servers located in Chicago. You can then assign the tasks to the appropriate team member automatically. When planning an implementation of Data Certification, answer the following questions: * What information requires certification? * When is the due date for certification? * Who must perform the certification? {#c_DataCertification__c_PlanningDataCertification_ul_nmg_1m3_3p} Domain separated systems can use the Data Certification application. ## Data Certification experience in CMDB Workspace {#c_DataCertification__section_ejb_rhg_xzb} You can use the [CMDB Workspace](https://www.servicenow.com/docs/a2CFumQz9rJXSbMDneDM~Q "The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activities, and access CMDB dashboards and tools to support tasks in your organization.") landing page and its views to fully administer and use Data Certification, view various analytics, and handle Data Certification functions such as: * [Create a certification policy](https://www.servicenow.com/docs/AESxAiMH2dn45hj773UQWA "Create a CMDB Data Manager policy in CMDB Workspace to automatically process CIs life-cycle events such as deletion. Applying consistent and standard life-cycle policies to CIs helps maintain the health of the CMDB."). * [Convert legacy certification schedules into Data Manager certification policies](https://www.servicenow.com/docs/d08Z4lF8ZQv5R9kzrHG2aQ "Convert certification schedules created in the legacy Data Certification application (running on Core UI), into draft Data Manager certification policies available in CMDB Workspace."). * [Review certification tasks](https://www.servicenow.com/docs/mJCnPYhO88rXK_gKV~CWLQ "Review the values of record fields and CI attributes in certification tasks assigned to you, and then certify, edit, or fail the review according to your findings. For managers, tasks of direct reports are included, and for user group managers, tasks of members in the group are also included."). * [Review failed certification tasks](https://www.servicenow.com/docs/ro7eyLUlXm96iPfjr8Y1ow "Review records (and CIs) that failed the certification review and are assigned to you. Those exceptions appear in a list that is dynamically updated as certification tasks are being reviewed."). * [Reset a certification task](https://www.servicenow.com/docs/cng6l0prk0PWvU3WwN1c6w "Reset a certification task to restart the certification process for the task. Reset sets all certification results for the task to 'Review not completed', removes any added comments, and adds the task to the list of tasks that need review.") {#c_DataCertification__ul_dmr_y23_11c}The Data Certification experience in CMDB Workspace or Service Graph Workspace don't provide functionality such as merging of multiple certification tasks and escalation. For more information about using Data Certification in CMDB Workspace, see [Data Certification experience in CMDB Workspace](https://www.servicenow.com/docs/nnOKR1gXNEl14kWtvqa8vw "Use Data Certification in CMDB Workspace to administer Data Certification, create certification policies, manage certification tasks, and view analytics about on-going processes."). ## Data Certification on Core UI (UI 16) {#c_DataCertification__section_fjb_rhg_xzb} [Data Certification experience in CMDB Workspace](https://www.servicenow.com/docs/nnOKR1gXNEl14kWtvqa8vw "Use Data Certification in CMDB Workspace to administer Data Certification, create certification policies, manage certification tasks, and view analytics about on-going processes.") provides the latest Data Certification functionality. However, the legacy build of Data Certification on Core UI (UI 16) is available by navigating to AllData Certification. For information about using the CMDB Data Manager legacy build on Core UI, see [Data Certification on Core UI](https://www.servicenow.com/docs/MdyoLvEoz5J9MIRPMP_QZA "The legacy build of Data Certification on Core UI lets you centrally track and handle Data Certification tasks, create certification filters, and define certification schedules."). Note: Data Certification in CMDB Workspace and the legacy build of Data Certification on Core UI operate separately, and aren't synchronized. Therefore, any Data Certification elements, such as definitions and schedules, that you create in one of those implementations, doesn't appear and isn't included in the other implementation. To convert data created in the legacy build of Data Certification on Core UI, into draft Certification policies in CMDB Workspace, see [Convert legacy certification schedules into Data Manager certification policies](https://www.servicenow.com/docs/d08Z4lF8ZQv5R9kzrHG2aQ "Convert certification schedules created in the legacy Data Certification application (running on Core UI), into draft Data Manager certification policies available in CMDB Workspace."). *[\>]: and then