Manage notifications for CMDB Data Manager

  • Release version: Zurich
  • Updated April 6, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Manage notifications for CMDB Data Manager

    The CMDB Data Manager in ServiceNow delivers various email notifications to alert administrators, task assignees, and approvers about policy execution results, task lifecycle events, and pending actions. These notifications are event-driven and automatically triggered based on specific conditions, ensuring timely awareness and action on CMDB-related tasks and policies.

    Show full answer Show less

    Notification recipients are determined by roles (e.g., datamanageradmin), task assignments, approval group memberships, or configurable user groups. System properties control notification behaviors such as frequency, recipient groups, and task lifecycle duration.

    Notification Types and Use Cases

    • Policy Failure Notifications: Sent when a CMDB Data Manager policy fails to execute, alerting users with the datamanageradmin role.
    • Task Failure Notifications: Triggered if a task's subflow fails, providing failure details and links to the related policy. Recipients are datamanageradmin users.
    • Action Required for Task Review: Periodic reminders sent when a task remains open without recent notifications, targeting task approvers.
    • Approval Requests: Notifications sent when tasks are ready for approval, directed to approval group members as configured in the policy.
    • Due Date Reminders and Breaches: Alerts assigned users about upcoming due dates and overdue tasks, with configurable notification intervals.
    • Attestation Task Completion: Confirms task closure with CI summary details, sent to administrators.
    • Task Rejection Notifications: Inform configured groups or admins when tasks are rejected during reviews, including rejection reasons.
    • Task Assignment Notifications: Inform users when tasks are assigned or reassigned, including links to task details in CMDB or Service Graph Workspace.
    • Unassigned Task Notifications: Notify Data Manager Admin group members to assign newly created unassigned tasks.

    Key Configuration Points

    • System properties such as cmdb.data.manager.stale.tasks.notifications.frequency and sncmdbws.cmdb.dm.policytypes.duedatenotification control notification timing and behavior.
    • Recipient determination relies on roles, task assignments, approval groups, or configurable user groups defined in system properties.
    • Most notifications require no additional configuration and trigger automatically when their conditions are met.
    • Policy-level settings such as “Needs review” affect whether approval notifications are sent.

    Practical Benefits

    By leveraging these notifications, ServiceNow customers can proactively monitor CMDB Data Manager policies and tasks, swiftly address failures, keep approvals on track, and ensure timely task completion. This enhances governance, accountability, and operational efficiency within CMDB management processes.

    The CMDB Data Manager supports several types of notifications that alert administrators, task assignees, and approvers about policy execution outcomes, task life-cycle events, and pending actions. All notifications are delivered via email using ServiceNow® event-driven email actions.

    The following system properties control different behaviors of notifications:
    • cmdb.data.manager.stale.tasks.notifications.frequency
    • sn_cmdb_ws.cmdb.dm.policy_types.due_date_notification
    • sn_cmdb_ws.glide.cmdb.data_manager.rejected.task.notifications.group
    • cmdb.data.manager.stale.task.life.in.days
    For information about these properties, see Components related to CMDB Data Manager.

    Most notifications don't require special configuration and trigger automatically when their specified conditions are met. Recipients are determined by role (such as data_manager_admin), task assignment, approval group membership, or a configurable user group. For information about the Run policy scheduled job as, Run as, and other policy setting, see Create a CMDB Data Manager policy.

    Notifications

    These are the notifications generated by the CMDB Data Manager, listed by the respective subject line of each notification email:
    FAILED: A CMDB Data Manager policy has failed to run
    Trigger conditions Evaluation of a CMDB Data Manager policy encountered an error during execution.
    Recipients
    • Users with data_manager_admin role
    • The policy's Run as user
    Configuration None
    FAILED: A CMDB Data Manager task has failed
    The notification email includes a link to the policy and failure details from the task close notes.
    Trigger conditions A task's associated subflow failed during execution.
    Recipients
    • Users with data_manager_admin role
    • The policy's Run as user
    Configuration None
    ACTION REQUIRED: A CMDB Data Manager task needs review
    The periodic (based on settings) email reminders contain the task number, creation date, and a link to the task.
    Trigger conditions A task is open with no recent notifications within the configured frequency window.
    Recipients The task's approval approvers, based on records in the Approvals [sysapproval_approver] table, where State=Requested.
    Configuration
    Properties in the CMDB Data Manager Settings page:
    • cmdb.data.manager.stale.tasks.notifications.frequency
    • cmdb.data.manager.stale.task.life.in.days
    cmdb_data_management_task {task number} Approval Request
    Sending this notification depends on whether the policy type is configured to require a review. For information about the Needs review field, see Create a CMDB Data Manager policy.
    Trigger conditions Task ready for approvals.
    Recipients Approval group members determined by the policy configuration.
    Configuration None
    Due date is approaching for ${number}
    Trigger conditions An active task that has a due date, and which is assigned. Sends reminder notifications at milestone intervals before due date.
    Recipients The assigned_to user.
    Configuration Property in the CMDB Data Manager Settings page: sn_cmdb_ws.cmdb.dm.policy_types.due_date_notification.
    Due date breached for ${number}
    Trigger conditions An open task with a due date that has passed.
    Recipients
    • assigned_to user
    • assigned_to.manager
    Configuration Property in the CMDB Data Manager Settings page: sn_cmdb_ws.cmdb.dm.policy_types.due_date_notification.
    CMDB Attestation task ${number} completed
    Email notification includes a CI summary (total, attested, rejected counts), who completed the task, and when.
    Trigger conditions User closes/submits an attestation task in the workspace.
    Recipients Users with data_manager_admin role.
    Configuration None
    CMDB Data Manager task ${number} rejected
    Email notification includes rejection reason/comments and task link. This notification applies to all policy types.
    Trigger conditions User rejects a task during a review in the workspace.
    Recipients
    • Members of group configured in system properties: sn_cmdb_ws.glide.cmdb.data_manager.rejected.task.notifications.group
    • Falls back to data_manager_admin role if no group is set.
    Configuration System property sn_cmdb_ws.glide.cmdb.data_manager.rejected.task.notifications.group.