Components installed with CMDB success advisor

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Components installed with CMDB success advisor

    Activating the CMDB success advisor plugin in the Zurich release deploys various components essential for its operation. These components include scheduled jobs that automate data collection and setup processes, as well as multiple tables that store configuration, settings, and data insights. Together, they enable efficient monitoring, analysis, and improvement of CMDB data quality.

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    Scheduled Jobs Installed

    • CMDB Advisor - Auto Setup: An on-demand job that runs during the first install or upgrade to configure the Data Foundations advisor dashboard automatically. It sets the recommended principal class scope, creates content templates, and triggers initial data collection. It runs only if setup is incomplete.
    • CMDB Advisor - Check Job Completion and Notify: This job periodically checks if Performance Analytics data collector jobs have completed post auto-setup. It sends dashboard-ready notifications to users with the sncmdbadmin role, activates automatically after auto-setup completion, and deactivates after sending notifications.
    • CMDB Advisor - DF Daily Data Collection: Runs daily to refresh pre-aggregated indicator data for the Data Foundations product and triggers Performance Analytics data collectors, supporting the display of up-to-date charts and metrics on the Data Foundations advisor dashboard.
    • CMDB Advisor - HAM Daily Data Collection: Similarly runs daily to refresh indicator data and invoke data collectors for the Hardware Asset Management (HAM) product, ensuring current charts and metrics on the HAM advisor dashboard.

    Tables Installed

    The plugin creates several tables that manage configuration, data, and notifications to support advisor functionalities:

    • CI Attribute Coverage: Stores details on CI attributes per ingestion source, version, and CI class, facilitating attribute coverage analysis via Service Graph Connectors or Discovery patterns.
    • Content Template: Holds scope configuration for each product dashboard, including principal classes or model categories used to generate data quality insights. Note that increasing the default value (200) may impact performance.
    • Settings: Contains CMDB success advisor settings such as product associations, access roles, and remediation guidance.
    • Suggested Attribute: Provides attribute suggestions based on selected product and CI class context.
    • Suggested Ingestion Source: Lists ingestion source suggestions aligned with Service Graph Connectors, Discovery patterns, and product associations.
    • Targeted Product: Defines products targeted by the advisor, including icons, display names, and display order.
    • Aggregate Data: Stores pre-aggregated indicator data that populate advisor dashboards, grouping CI counts by principal class, discovery source, or model category. Records transition through draft, ready, and retired states.
    • Notification: Keeps dashboard-ready notifications for users with the sncmdbadmin role when data collection completes after auto-setup. Notifications include recipient details, content, and actionable links.
    • Selected Context: Maintains scope selections per product dashboard, including principal classes for Data Foundations and model categories for HAM. Records indicate product, content template, context item and table, and selection mode (manual or automatic).

    Practical Impact for ServiceNow Customers

    These components collectively automate the setup and ongoing data collection for CMDB success advisor dashboards, ensuring timely and accurate insights into your CMDB data quality. Scheduled jobs handle the background processing needed to refresh dashboards daily, while the tables store the data and configuration that tailor insights to your environment. Understanding these components helps you manage and troubleshoot the CMDB success advisor effectively, ensuring you receive accurate, actionable recommendations to improve your CMDB health.

    Several types of components are installed with activation of the CMDB success advisor plugin, including tables and scheduled jobs.

    Scheduled jobs installed

    Scheduled job Description
    CMDB Advisor - Auto Setup

    On-demand scheduled job that automatically configures the Data Foundations advisor dashboard on first install or upgrade. Applies the recommended principal class scope, creates the content template, and triggers initial data collection. Runs only when setup is not yet complete.
    CMDB Advisor - Check Job Completion and Notify

    Periodically checks whether Performance Analytics data collector jobs have completed after auto-setup, and sends dashboard-ready notifications to users with the sn_cmdb_admin role. Activates automatically when auto-setup completes and deactivates itself once it sends all product notifications.
    CMDB Advisor - DF Daily Data Collection

    Runs daily to refresh pre-aggregated indicator data for the Data Foundations product and invoke the Performance Analytics data collector jobs. Populates the charts and metrics on the Data Foundations advisor dashboard.
    CMDB Advisor - HAM Daily Data Collection

    Runs daily to refresh pre-aggregated indicator data for the Hardware Asset Management (HAM) product and invoke the Performance Analytics data collector jobs. Populates the charts and metrics on the HAM advisor dashboard.

    Tables installed

    Table Description

    CMDB Advisor CI attribute coverage

    [sn_cmdb_advisor_ci_attribute_coverage]

    Details of configuration item (CI) attributes for a specific ingestion source, version, CI class, and selected attributes in CMDB success advisor using a Service Graph Connector or Discovery pattern.

    CMDB Advisor Content Template

    [sn_cmdb_advisor_content_template]
    Scope configuration for each product dashboard, storing principal classes or model categories used by CMDB success advisor to generate data quality insights. The default value is 200.
    Note:
    Increasing the value might impact the performance.

    CMDB Advisor settings

    [sn_cmdb_advisor_settings]

    Details of CMDB success advisor settings, including product association, access roles, and remediation guidance.

    CMDB Advisor suggested attribute

    [sn_cmdb_advisor_suggested_attribute]

    Attribute suggestions for CMDB success advisor based on the selected product and CI class context.

    CMDB Advisor suggested ingestion source

    [sn_cmdb_advisor_suggested_ingestion_source]

    Ingestion source suggestions for CMDB success advisor based on the associated Service Graph Connectors, Discovery patterns, and product.

    CMDB Advisor targeted product

    [sn_cmdb_advisor_targeted_product]

    Targeted product definitions for CMDB success advisor, including icon, display name, and display order.

    CMDB Advisor Aggregate Data

    [sn_cmdb_advisor_aggregate_data]

    Stores pre-aggregated indicator data to populate charts and metrics on the advisor dashboards. Groups CI counts by principal class, discovery source, or model category for each active product. Records follow a draft, ready, and retired state life cycle.

    CMDB Advisor Notification

    [sn_cmdb_advisor_notification]

    Stores dashboard-ready notifications for users with the sn_cmdb_admin role when data collection completes after auto-setup. Each record stores the recipient, notification content, and an action link to the relevant advisor dashboard. The CMDB Advisor - Check Job Completion and Notify scheduled job creates each record.

    CMDB Advisor selected context

    [sn_cmdb_advisor_selected_context]

    Scope selections for each product dashboard, including principal classes in the Data Foundations advisor scope and model categories in the HAM advisor scope. Each record stores the product, associated content template, selected context item, context table, and whether the selection is manual or automatic.