My Work view in CMDB Workspace
Summarize
Summary of My Work view in CMDB Workspace
The My Work view in CMDB Workspace helps ServiceNow users manage tasks related to data compliance such as attestation, certification, and other life-cycle activities within the Configuration Management Database (CMDB). It is designed for CMDB administrators, editors, and users, including managers who need visibility into tasks assigned to their direct reports or user group members. This centralized view streamlines task tracking and reassignment where applicable.
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Access and Navigation
To use the My Work view, users must have one of the following roles: sncmdbadmin (CMDB Admin), sncmdbeditor (CMDB Editor), or sncmdbuser (CMDB User). Access it by navigating to Workspaces > CMDB Workspace and selecting My Work from the CMDB Workspace menu bar.
Task Status
This section offers a snapshot of task counts by status, covering attestation, certification, and life-cycle tasks:
- Total tasks: All open tasks assigned to the user or their groups. CMDB Admins also see unassigned tasks.
- Closed tasks: Tasks marked as closed, canceled, incomplete, or rejected.
Selecting a status card filters the task lists accordingly, enabling focused task management by status.
Task Categories
- Certification tasks: Lists Data Certification tasks assigned to the user or their groups. Managers see tasks for direct reports and group members. These tasks require reviewing audit results of Configuration Items (CIs) and their attributes.
- Attestation tasks: Displays attestation tasks assigned to the user or groups. Managers also get visibility into related tasks for their teams. These tasks involve verifying the physical existence of IT infrastructure or applications linked to CIs.
- Overdue tasks: Highlights tasks that are past their due date, ensuring they receive priority attention.
- Life-cycle tasks (All other tasks): Covers other CMDB Data Manager tasks excluding certification and attestation, including closed tasks. Managers see tasks for their direct reports and group members as well.
Practical Benefits
This view empowers CMDB users and managers to efficiently track, prioritize, and process compliance-related tasks. By consolidating task statuses and categories, it simplifies task oversight and supports CMDB data integrity and compliance efforts.
Use the My Work view in CMDB Workspace to manage your tasks. Tasks in this view are related to data compliance such as attestation, certification, and other life-cycle tasks.
For CMDB administrators, lists of tasks can also contain unassigned tasks, for reassignment. For managers, tasks of direct reports are included, and if you are a manager of a user group, then tasks of members in that group are also included.
Access
Role requirements: sn_cmdb_admin (CMDB Admin), sn_cmdb_editor (CMDB Editor), or sn_cmdb_user (CMDB User).
To access the My Work view, navigate to and then select My Work in the CMDB Workspace menu bar.
Task status
The Task status section provides overall counts of tasks by their status. Counts in each status card are for attestation, certification, and life-cycle tasks as applicable. Total tasks for example, is a count of all open tasks from CMDB Data Manager that are assigned to you, or to an assigned group in the Managed by Group attribute which you are a member of. For CMDB Admins, also tasks that aren't assigned to anyone are included. The Closed card counts all tasks that are in a closed state ('Closed Complete', 'Closed Canceled', 'Closed Incomplete', and 'Rejected').
Select a status card to show the associated tasks in the various lists such as Attestation tasks and Certification tabs in the My tasks section. For example, when you select the In progress status card in the Task status section, the Attestation tasks list shows attestation tasks that are in progress and the All other tasks list shows all non-attestation and non-certification tasks that are in progress.
Certification tasks
The Certification tasks tab in the My tasks section lists any Data Certification tasks assigned to you or to an assignment group that you belong to in accordance with CMDB Data Manager policies. For managers, tasks of direct reports are included, and for user group managers, tasks of members in the group are also included. Review and process these tasks by checking audit results for the associated CIs and attribute values. For more information about reviewing Data Certification tasks, see Review certification tasks.
Attestation tasks
The Attestation tasks tab in the My tasks section lists any attestation tasks assigned to you or to an assignment group that you belong to in accordance with CMDB Data Manager Attestation policies. For managers, tasks of direct reports are included, and for user group managers, tasks of members in the group are also included. Review and process these attestation tasks by checking the physical existence of IT infrastructure or applications associated with the CIs in the tasks. For information about reviewing and processing attestation tasks, see Review CMDB Data Manager attestation tasks in CMDB Workspace or in Service Graph Workspace.
The Overdue tasks tab lists those tasks that are overdue so you can review those tasks at a higher priority.
Life-cycle tasks
The All other tasks tab in the My tasks section lists any tasks, aside from attestation and certification tasks, assigned to you or to an assignment group that you belong to in accordance with CMDB Data Manager policies. The list includes tasks that are in a closed state ('Closed Complete', 'Closed Canceled', 'Closed Incomplete', and 'Rejected'). For managers, tasks of direct reports are included, and for user group managers, tasks of members in the group are also included. For information about reviewing and processing life-cycle tasks, see Review CMDB Data Manager tasks.