Dynamic IRE

  • Release version: Zurich
  • Updated May 26, 2026
  • 4 minutes to read
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    Summary of Dynamic IRE

    Dynamic Identification and Reconciliation Engine (Dynamic IRE) is an advanced engine in ServiceNow designed to improve the accuracy and efficiency of Configuration Item (CI) identification. It automates the creation and maintenance of identification rules, eliminating manual effort and enhancing CI matching accuracy. Dynamic IRE runs identification algorithms in parallel, leveraging a broader set of CI attributes than Static IRE, which reduces duplicate CIs. It is specifically applicable to the Hardware [cmdbcihardware] class and its descendants, though certain classes can be excluded from its scope if needed.

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    Key Features

    • Automated rule updates: Dynamic IRE automatically updates identification rules during data ingestion, removing the need for manual rule configuration.
    • Improved CI matching: Uses parallel processing and a larger combination of attributes to improve identification accuracy.
    • Two operation modes:
      • Simulation mode: Runs Dynamic and Static IRE in parallel to compare results and performance without impacting production data. Differences are stored in a comparison table for detailed review.
      • Committed mode: Runs only Dynamic IRE, with Static IRE disabled. You can switch back to Static IRE if needed.
    • Class exclusion capability: Allows exclusion of specific Hardware-descendant classes from Dynamic IRE, enabling continued use of Static IRE for classes with custom identification rules.
    • Comparison and evaluation tools: Provides parity scores and detailed bar charts comparing insertions, updates, and incomplete CIs between Dynamic and Static IRE, aiding evaluation before full adoption.

    Using Dynamic IRE

    ServiceNow customers are advised to first test Dynamic IRE in simulation mode on a non-production instance to evaluate its effectiveness and performance. This process requires the sncmdbuser role. After reviewing simulation results, you can commit to Dynamic IRE on a production instance or toggle between Dynamic and Static IRE using the system property glide.identificationengine.dynamicireenabled.

    The comparison records from simulation are accessible for detailed review, including JSON-formatted differences and summarized views generated by the Now Assist for CMDB IRE comparison skill, facilitating informed decision-making.

    Benefits for ServiceNow Customers

    • Reduced manual maintenance: No need to manually create or maintain identification rules, saving administrative effort.
    • Higher data quality: More accurate identification reduces duplicate CIs, improving CMDB reliability.
    • Flexible adoption: Simulation mode allows risk-free testing and performance comparison before full implementation.
    • Selective application: Ability to exclude classes ensures compatibility with existing custom rules.

    Dynamic Identification and Reconciliation Engine (IRE) processes CI identification for maximum accuracy and efficiency and eliminates the need to manually create or maintain rules. Actually, you can't alter any of the algorithms or operations of Dynamic IRE.

    When necessary to differentiate, the legacy, manually-driven IRE, is referred to as Static IRE.

    Dynamic IRE is a new engine that you can choose to use instead of Static IRE. Dynamic IRE identifies CIs using an improved identification dynamic process and automatically updates its IRE identification rules during ingestion of data payloads.

    Dynamic IRE evaluates various conditions within the payload simultaneously by running algorithms in parallel to score potential matches and to accurately determine CI identity across multiple data sources. Compared to Static IRE, on average, Dynamic IRE matches CIs using a larger combination of the CI attributes to improve the chances of finding an optimal match, and by so, reducing the chances for duplicate CIs.

    Dynamic IRE is applicable only to the Hardware [cmdb_ci_hardware] class and its descending classes. However, you can configure the system to exclude from Dynamic IRE specific classes descending from the Hardware class.

    Key benefits of Dynamic IRE are:
    • Usually identifies CIs more accurately resulting in a reduction of duplicate CIs.
    • Eliminates manual configuration and continuous maintenance of IRE process rules.

    Modes of operation

    Dynamic IRE provides two modes of operation:
    Simulation mode

    In simulation mode, Dynamic IRE and Static IRE run in parallel so you can experience and compare Dynamic IRE to Static IRE.

    In simulation mode, both Static IRE and Dynamic IRE process the payloads, and any differences in processing and outcome are stored in the CMDB IRE Output Comparison Items [cmdb_ire_output_comparison_item] table. Also, after some time of simulations, you can compare the performance of Dynamic IRE to Static IRE.

    Committed mode
    In committed mode, only Dynamic IRE performs IRE processes and Static IRE is turned off. Once in a committed mode, you can switch back to Static IRE without implications.
    Typically, you should start with the simulation mode on a non-production instance to test effectiveness and performance, examine the outcome, and then commit to full usage of Dynamic IRE on your production instance.

    Exclude classes from Dynamic IRE

    There might be reasons for configuring child classes descending from the Hardware class, to be excluded from Dynamic IRE. For example, you might want to exclude a custom class with custom attributes, for which there are IRE rules that are based on those custom attributes. In this situation, it might not be beneficial to apply Dynamic IRE for that class and its descendants. So if Dynamic IRE is enabled, Static IRE is still being used for those excluded classes.

    For more information, see Exclude classes from Dynamic IRE.

    Simulate and commit to Dynamic IRE

    To start using Dynamic IRE exclusively, a general guideline is to test it first by simulation on a non-production instance:
    1. Ensure that you meet the user role requirement: sn_cmdb_user.
    2. On a non-production instance, navigate to the CI Class Manager.
    3. In CI Class Manager, select Hierarchy and then select the Hardware class.
    4. In the Hardware navigation panel, select Identification Rule.
    5. In the Dynamic IRE section, select Simulate Dynamic IRE.
    6. Carefully review the Simulate Dynamic IRE tile:
      • If you're ready to start a simulation to test Dynamic IRE on a non-production instance, select Simulate Dynamic IRE. The simulation runs IRE processes on the Hardware and any descending classes, and then shows a comparison in terms of effectiveness and performance, between Dynamic and Static IRE. Carefully examine this comparison, which can help you determine whether to commit to using Dynamic IRE.
      • If you have already completed a simulation, reviewed the results, and are ready to fully use Dynamic IRE with the Hardware class, on a production instance select the agreement and then select Commit to Dynamic IRE.

    Alternatively, you can use the glide.identification_engine.dynamic_ire_enabled system property to enable or disable Dynamic IRE, and by so, switching between Dynamic and Static IRE. For more information about this property, see Properties.

    Comparison of the results of Dynamic IRE and Static IRE

    In simulation mode, you can see a comparison of the activities and outcome between Dynamic IRE and Static IRE, at a high level and at a record level. Examine the details in this comparison carefully, to help you evaluate the effectiveness of Dynamic IRE in your environment before committing to using it.

    This comparison calculates a parity score, which is the percentage of identical results between Dynamic IRE and Static IRE.
    Note:
    For a mature Static IRE implementation (with manually-created rules), the parity score is expected to be high. This indicates that Dynamic IRE is capable of producing similar results to Static IRE without requiring any manually-created rules or validations for accuracy.

    Charts of comparison between Dynamic and Static IRE.

    Bar charts show the difference in CI operations of inserting CIs, updating CIs, and CIs found to be incomplete, between the two methods. Select a bar to show the list of comparison records from the CMDB IRE Output Comparison Items [cmdb_ire_output_comparison_item] table, for the selected bar chart. Those records contain the details about CIs that were processed differently between Dynamic IRE and Static IRE. Select a record to open it and to review the comparison details (in JSON format).

    On a record form, you can select Summarize to show an organized and more user friendly presentation of the comparison results, generated by the Now Assist for CMDB IRE comparison record summarization skill.