Mark a certification task as closed incomplete

Mark a task as closed incomplete if, for example, only some of the elements can be certified.

Before you begin

Role required: admin

About this task

The following users can mark a task as closed incomplete:

• Users with the certification_admin role.
• User identified in the Assigned to field on the certification task record.

To mark a task as closed incomplete:

Procedure

1. Navigate to All > Data Certification > Tasks and select All Tasks, or My Tasks.
2. Click a certification task Number.
3. In Work Notes, enter information about why the task could not be completed.
4. Click Close Incomplete.
   If at least one task on a certification instance is marked Closed Incomplete, the Completed date and Percent complete fields on the certification instance record are not updated. A user with the certification_admin role can:

   • Complete the incomplete task or tasks.
   • Cancel the incomplete task or tasks.

   When all tasks on the certification instance are Closed Complete or Cancelled:

   • The system sets the Completed date field on the certification instance record to the current date and time.
   • The Percent complete field on the certification instance record is set to 100 percent.