View CI health

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read

    • View CMDB Health report for an individual CI, on the CIs form in CMDB Workspace or in Service Graph Workspace.

    Before you begin

    Starting with CMDB Workspace version 7.0, CMDB Health is fully integrated into CMDB Workspace and is required in order to access CMDB Health features, including to view CI health.

    Role required: sn_cmdb_user (CMDB user)

    About this task

    CI health scores are based on settings of CMDB Health KPIs and metrics. Aggregations are calculated in real-time from data stored in health-related tables which the CMDB Health Dashboard jobs update on a recurring schedule. The completeness and correctness KPIs are always up to date. However, the compliance KPI depends on audit cycles and on the CMDB Health Dashboard - Compliance Score Calculation dashboard job that might not have run yet.

    To ensure that the latest updates to these KPIs are reflected, navigate to the respective CMDB Health dashboard job, and select Execute Now. For more information, see Enable and configure a CMDB Health Dashboard job.

    Procedure

    1. Open the CI form for a CI, in CMDB Workspace.

      • On a CI form that isn't in CMDB Workspace and in Service Graph Workspace select Open in CMDB WorkspaceOpen in Workspace to view CI health.

        Role required: sn_cmdb_user (minimum)

      • In CMDB Workspace, or in Service Graph Workspace select a CI in a list view to open the CI's form. For example, on the CMDB Health Dashboard, drill down a KPI tile and then select a CI in the tile's list view.
    2. Select the right (>) or left (<) handles in the CI Health tile to see all CI health-related widgets.

    Result

    The widgets in the CI Health tile on the CI form show the aggregated health for the CI using the following color codes:

    • Green: The CI passed the health test (for example, it isn't a duplicate).
    • Red: The CI failed the health test (for example, it is a duplicate)
    • Grey: The CI wasn't tested for this metric, because the threshold wasn't set for the CI (class) in the CI module.
    Note:
    Missing rules or other class definitions can prevent some health scores from being evaluated for a CI. The results in the CI Health widget in these situations, are described below:
    Duplicate
    • If no identification rules ([cmdb_identifier]) are defined for the CI’s class or its ancestors: A notification to that effect appears.
    • If only dependent identification rules are defined: Not applicable notification appears.
    Orphan
    • If the CI is excluded by health inclusion rules: Not applicable notification appears.
    • If no orphan rules (in the [cmdb_health_orphan_rule] table) are defined for the CI’s class or its ancestors: A notification about missing a rule appears.
    Staleness
    • If the CI is excluded by health inclusion rules: Not applicable notification appears.
    • If no staleness rules (in the [cmdb_health_staleness_rule] table) are defined for the CI’s class or its ancestors: A notification about missing a rule appears.
    Audit
    • If no audits ([cert_audit]) are defined for the CI (The CI Health widget checks only desired states and scripted audits): Not applicable notification appears.
    • If there are audits defined for the CI but the audits did not run: Not applicable notification appears.