Remediate a single de-duplication task

Remediate a single de-duplilcation task using a de-duplication template in CMDB Workspace, in Service Graph Workspace, or manually, using the Duplicate CI Remediator.

Before you begin

Role required:

• To access the Management view in CMDB Workspace to perform de-duplication tasks, sn_cmdb_admin
• To access the Governance view in Service Graph Workspace to perform de-duplication tasks: sn_cmdb_editor and sn_cmdb_admin
• To perform this task, cmdb_dedup_admin or any role containing cmdb_dedup_admin (such as sn_cmdb_admin)

Procedure

1. Navigate to either workspace:
   • Navigate to Workspaces > CMDB Workspace and then select Management in the CMDB Workspace menu bar.
   • Navigate to Workspaces > Service Graph Workspace and then select the Governance icon in the navigation panel.
2. Select the De-duplication Dashboard link in Management tools, in the Manage section.
3. In the De-duplication templates section, select View de-duplication tasks.
4. In the De-duplication tasks list view, select the task that you want to remediate.
5. Select Remediate on the task form.
6. In the Remediate dialog box, choose which method you want to use for remediation, and then select Remediate.

   Choice	Description
   Remediate manuallyUse the Duplicate CI Remediator	Use the Duplicate CI Remediator built on Core UI to remediate the task. To continue with this choice of remediation, see Remediate a de-duplication task (manual).
   Use the Duplicate CI Remediator in Restricted Mode	Appears only if the glide.duplicate_ci_remediator.enable_restricted_mode system property is set to true. You might need to use this option if remediation is blocked because loading the de-duplication task times out. This option might be relevant when there is a large number of related items associated with a de-duplication task, allowing remediation to continue with the limited features in a restricted mode. For more information about using this option to restrict the use of related items in de-duplication remediation and allow remediation to proceed, see Using restricted mode within the Duplicate CI Remediator [KB1542272]. To continue with this choice, see Remediate a de-duplication task (manual). Skip to step #5 in the procedure.
   Remediate using a template	Use a de-duplication template to remediate the task. To continue with this choice of remediation: In the Remediate dialog box, select the Library and the Template to use for the remediation, and then select Remediate.

What to do next

On the task form:

• Track the progress and the details of remediation in the Activity stream until remediation is complete.
• Select the Duplicate Audit Results tab to see the results of the duplicate audit.