---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configuring Knowledge Center

# Configuring Knowledge Center {#ariaid-title1}

Release version: Zurich  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the knowledge content recommendation skill to enable agents to utilize the context menu to elaborate or shorten a knowledge article in the TinyMCE. With the new enhance content editor available with Knowledge Center, agents can create and update the knowledge article with custom instructions.  
The first step in configuring the Knowledge Center involves enabling the following system properties:

* sn_km_center.glide.knowman.ece.enable
* sn_km_center.glide.knowman.enable
* sn_km_center.glide.knowman.redirect.enable
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For more information, see
[Enable system properties for Knowledge Center](https://www.servicenow.com/docs/mTe670Sw8kdtWr51lMgGVw "To use the Knowledge Center plugin, you must enable the system properties before you configure the space.")

Configure how agents use Knowledge Center to generate, edit, and optimize
knowledge articles. Refer the following:

* [Configuring custom script based Article Optimization scans](https://www.servicenow.com/docs/6DYW6AcmBFWhgjUqSwqeQw "The Out-of-Box (OOB) Knowledge Center settings provide default configurations for article optimization scans. However, users can configure new scans for article optimization.")
* [Activate the Article Optimization skill](https://www.servicenow.com/docs/pBB2L31x76CIiCDrgxd2uQ "Activate the Knowledge Center Article Optimization skill to enable article optimization features for generating knowledge articles in the Knowledge Center.")
* [Configure Article Optimization skill and prompts](https://www.servicenow.com/docs/meFaODfX3hWPkSiZgPoZIQ "Create custom prompts for the default Article Optimization (AO) skill in the Knowledge Center application and prompts using standalone custom skills.")
* 

{#configuring-knowledge-center__ul_ukc_4qs_3hc}  
Note:  
You can access knowledge articles created with TinyMCE by enabling KB generation skill, see [Configuring the KB generation skill](https://www.servicenow.com/docs/bnlYB9_gozfwnXFfJzcPAQ "Configure the KB generation skill that agents can use to draft a knowledge article with ServiceNow Otto."). To use articles created with custom instructions, please activate the knowledge content recommendation skill, see [Configure skill for the ServiceNow Otto context menu](https://www.servicenow.com/docs/4Yitlu3AIWoW3qIsxlkwXg "Configure the knowledge content recommendation skill so that agents can use the ServiceNow Otto context menu to expand or shorten a knowledge article in TinyMCE. With the content editor in the Knowledge Center, agents can create and edit knowledge articles using custom instructions.").
**Related tasks**   

* [Configure skills for potential gaps](https://www.servicenow.com/docs/Pg6DgrYLgslQGYUO2zQMyA "The knowledge gaps feature identifies missing knowledge articles. Activate the Knowledge Gaps skill in the ServiceNow Otto AI Admin console before working with gaps.")
* [Configure and activate the identify duplicate articles skill](https://www.servicenow.com/docs/9gnuvly~gM3TeNuh7kEY2A "Configure the Knowledge content management skill to enable admins and managers to activate the identify duplicate articles skill in ServiceNow Otto.")
* [Configure skill for the ServiceNow Otto context menu](https://www.servicenow.com/docs/4Yitlu3AIWoW3qIsxlkwXg "Configure the knowledge content recommendation skill so that agents can use the ServiceNow Otto context menu to expand or shorten a knowledge article in TinyMCE. With the content editor in the Knowledge Center, agents can create and edit knowledge articles using custom instructions.")