Properties for Connect

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Properties for Connect

    The Properties for Connect page allows ServiceNow administrators to configure various settings for Connect, the platform's collaboration and chat tool. These settings help control user presence, visibility, notifications, access, and integration features essential for effective communication within the instance. Note that Core UI is required to use Connect Chat, and Connect Chat is not supported with the Next Experience UI.

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    Key Configuration Options

    • Disable Presence (glide.ui.presence.disabled): Turns off user presence platform-wide, affecting all areas beyond Connect.
    • Enable Connect in Frameset (collaboration.frameset): Controls whether the Connect overlay is visible and enabled in the user interface.
    • External Link Metadata (glide.ui.url.external, glide.ui.url.external.content): Allows Connect to render richer content by retrieving metadata from external URLs (e.g., YouTube, news articles). Disabling shows URLs as plain text.
    • Email Notification Interval (collaboration.emailinterval): Sets the delay in minutes before sending unread message notifications to offline users by email.
    • Conversation Search Limit (connect.search.conversationlimit): Defines how many recent conversations appear as results when users search within Connect (default 50).
    • Audio Notification (connect.notification.audioalert): Specifies the audio file used to alert users of new messages, support conversation transfers, and @mentions. The audio file must exist in the Audio File [dbaudio] table.
    • Role Access Control (connect.roles): Determines which user roles can access Connect. Leaving this blank allows all users to access. Restricting roles requires careful update of modules and access points.
    • Task Form Collaboration Button (glide.livefeed.taskheaderbutton): Controls display of the Collaboration conversation or Live Feed button on task forms. This depends on the frameset view being enabled.
    • Legacy Chat Link Visibility (glide.connect.enabled): Hides the legacy "Create or Join Chat Room" link on Incident forms when legacy chat is enabled. Legacy chat and Connect Chat should not be used simultaneously.

    Practical Impact for ServiceNow Customers

    By configuring these properties, administrators can tailor Connect to their organization's collaboration needs—enabling or disabling user presence indicators, controlling access, optimizing notification timing, and customizing user interface components. Proper configuration enhances user experience by ensuring relevant collaboration features are accessible and notifications are timely, while also avoiding conflicts such as legacy chat overlap.

    Understanding and managing these settings help maintain seamless communication workflows and ensure Connect integrates effectively with the ServiceNow platform’s wider ecosystem.

    The Connect Properties page provides several configuration options for Connect.

    Important:

    Core UI is required to use Connect Chat. Connect Chat is not supported in Next Experience. If you turn on Next Experience, Connect Chat will no longer work. See Next Experience UI for more information.

    Users with the admin role can access these properties by navigating to Connect > Administration > Properties.

    Note:
    Many of the properties also impact Connect Support.
    Table 1. Properties for Connect
    Property Description
    Disable Presence

    glide.ui.presence.disabled

    		 Turns off user presence globally when enabled. Enabling this property turns off user presence throughout the platform, not just in Connect.
    • Type: true | false
    • Default value: false
    • Location: Connect > Administration > Properties
    • Learn more: User presence
    Enable Connect in the frameset

    collaboration.frameset

    		 Determines whether the Connect overlay is visible (enabled). This property also impacts Connect Support.
    Enable Connect to retrieve external link metadata in order to render richer content in messages with links to YouTube, news articles, images, etc.

    glide.ui.url.external, glide.ui.url.external.content

    		 Enables Connect to render URLs for external sites as links. When this property is disabled, URLs that point anywhere outside the instance appear as plain text. This property also impacts Connect Support.
    • Type: true | false
    • Default value: true
    • Location: Collaborate > Administration > Properties
    Number of minutes to wait before collecting unread messages and sending an email to offline users.

    collaboration.email_interval

    		 Sets the number of minutes the system waits before sending a Connect notification email to an inactive user.
    Maximum number of latest conversations to show during search. (Default = 50) Sets the number of results that appear when you search conversations in Connect. In the System Properties [sys_properties] table, this property appears as connect.search.conversation_limit.
    • Type: integer
    • Default value: 50
    Audio file to play to notify users of new messages, support conversation transfers and @mentions in Connect. This property's value should point to the 'name' field of an audio file in the db_audio table.

    connect.notification.audio_alert

    		 Specifies the audio file to play to notify users of new messages, support conversation transfers, and @mentions in Connect. This property's value must point to the Name field of a record in the Audio File [db_audio] table. This property also impacts Connect Support.
    Comma separated allow list of roles able to access Connect. Empty allows all roles.

    connect.roles

    		 Determines which user roles are required to access Connect. When the value is blank, no role is required. This property also impacts Connect Support.
    Note:
    If you choose to restrict Connect access to specific roles, consider updating the role requirements for Connect modules and other access points.
    • Type : string
    • Default value: <empty>
    • Location: Collaborate > Administration > Properties
    Determine whether or not a button is shown in task forms to view the Collaboration document conversation or Live Feed Record Feed related to the task. Note: The Collaboration button will only be enabled if the frameset view is also enabled with collaboration.frameset = true

    glide.live_feed.task_header_button

    		 Determines whether the show Live Feed icon (Show Live Feed icon) and Follow button are available in the form header of tables that have the live_feed=true dictionary attribute.
    • Type: choice list
    • Default value: collaboration
    • Other possible values:
      • both: enables both the show Live Feed icon and the Follow button.
      • live_feed: enables the show Live Feed icon.
      • none: disables both the show Live Feed icon and the Follow button.
    • Location: Collaborate > Administration > Properties
    • Learn more: Configure record conversations
    Disable the legacy chat "Create or Join Chat Room" link on the Incident form (Must have Chat plugin enabled to see link)

    glide.connect.enabled

    		 Hides the Create or Join Chat Room related link, which appears on the Incident form when legacy chat is enabled. Legacy chat and Connect Chat should not be used concurrently and this property should not be modified.
    • Type: true | false
    • Default value: true
    • Location: Collaborate > Administration > Properties