---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# E-signature

# E-signature {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Sign electronic documents from any desktop or mobile device with e-signature.
E-signature is a scoped application that enables users to sign managed documents or knowledge
articles with their typed or drawn e-signature, credentials, or as an acknowledgment.

## Get started {#e-signature__section_swh_dpp_vbc}

|-|-|-|
| [ActivateActivate e-signature.](https://www.servicenow.com/docs/F7M40GKTf5yUPJ1TpkWEvQ "You can activate the e-signature plugin (com.snc.esign) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.") | [UseCreate or modify e-signature templates.](https://www.servicenow.com/docs/GfrnzzFUn2jgYNG2Id13vg "Users with the assigned e-signature roles can create templates for documents that require an electronic signature.") | [ReferenceLearn about the components installed with e-signature.](https://www.servicenow.com/docs/ocb7qkNktlpqpyxPBMeTbg "Activating the e-signature plugin installs additional roles and tables.") |
[ ]

{#e-signature__table_ikd_3gh_jxbxxfgda}

## Troubleshoot and get help {#e-signature__section_mkd_3gh_jxbxlllkj}

* [ServiceNow Community forums](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#e-signature__ul_nkd_3gh_jxb}
* **[Activating e-signature](https://www.servicenow.com/docs/F7M40GKTf5yUPJ1TpkWEvQ)**   
  You can activate the e-signature plugin (com.snc.esign) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
* **[Using e-signature](https://www.servicenow.com/docs/GfrnzzFUn2jgYNG2Id13vg)**   
  Users with the assigned e-signature roles can create templates for documents that require an electronic signature.
* **[E-signature reference](https://www.servicenow.com/docs/ocb7qkNktlpqpyxPBMeTbg)**   
  Activating the e-signature plugin installs additional roles and tables.