---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Identify errors

# Identify Instance Data Replication errors {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Identify Instance Data Replication (IDR) errors by viewing the metadata for messages between producer and consumer instances,
payload error logs, and message logs.

## Before you begin

Role required: idr_admin or admin

## Procedure

1. View the producer or consumer metadata logs.

   | Option | Description |
   | Producer | Navigate to Instance Data ReplicationProducer Replication Sets, select a producer replication set and click the Replication Metadata Logs related link. |
   | Consumer | Navigate to Instance Data ReplicationConsumer Replication Sets, select a consumer replication set and click the Replication Metadata Logs related link. |
   |-|-|

   {#debug-instance-data-replication__choicetable_h3s_qkz_pkb}
2. On either the producer instance or the consumer instance, to view transformation errors and replications that failed to load:
   1. Navigate to Instance Data ReplicationReplication Payload Error.  
      If the Source value is Seeding, the error occurred during seeding. If the source value is different, the error occurred during a replication set update. If any column breaks during transformation, transformation for the entire table breaks and data is not replicated in the table.
   2. Select an error in the Created column.  
      The Error Message field on the Payload Error pane describes the payload error.
   {#debug-instance-data-replication__substeps_ntv_xx1_4db}
3. View the replication log on either the producer instance or the consumer instance:
   1. Navigate to Instance Data ReplicationReplication Log.
   2. Select an entry.  
      The Instance Data Replication Log form shows the message and message level.
   {#debug-instance-data-replication__substeps_j2t_2wj_vhb}

*[\>]: and then