---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Activate Knowledge Management - Add-in for Microsoft Word

# Activate Knowledge Management - Add-in for Microsoft Word {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Knowledge Management - Add-in for Microsoft Word plugin
(com.snc.knowledge.ms_word) if you have the admin role. This plugin activates related
plugins if they are not already installed.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-km-word-add-in__find-plugins-cmd}
{#activate-km-word-add-in__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-km-word-add-in__p_cb1_nfg_h1c}
   {#activate-km-word-add-in__find-plugin-cmd}
{#activate-km-word-add-in__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US). {#activate-km-word-add-in__activate-plugin}
{#activate-km-word-add-in__activate-plugin}{#activate-km-word-add-in__steps_rfx_bf1_2t}

*[\>]: and then