Activate knowledge blocks

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • You can activate knowledge blocks [com.snc.knowledge_blocks] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

    Before you begin

    Role required: admin

    About this task

    Knowledge blocks activates these related plugins if they are not already active.
    Table 1. Plugins for knowledge blocks
    Plugin Description
    Knowledge Management Advanced

    [com.snc.knowledge_advanced]

    		 Enables advanced features for Knowledge Management, such as article versioning. For a full list of features, see activate the Knowledge Management Advanced plugin.
    Note:
    Knowledge blocks can be used with or without the article versioning feature. To disable the feature, see Disable the article versioning feature.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.