Compare two versions of an article

Select and compare two versions of a knowledge article.

Before you begin

Role required: knowledge_manager, knowledge_admin

Note:

For better comparison experience of the knowledge article versions, see Compare knowledge article versions in Agent Workspace.

Procedure

1. Navigate to a Knowledge > Articles > All.
2. Click a knowledge article with multiple versions.
3. In the Article Versions related list, select the check boxes for the two versions of the article to compare.

   Figure 1. Article Versions

   

4. In the Actions on selected rows list, select Compare from the list.
   The Compare versions page opens and lists the fields (including Article body) for the selected article versions in a side-by-side format. Differences between the two article versions are highlighted.

   Figure 2. Compare versions page

   

5. Click Done to return to the Knowledge form.