Configure article helpful widget instance options

Configure the Knowledge Article Helpful widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal.

Before you begin

Role required: sp_admin or admin

About this task

The article view page uses the Knowledge Article Helpful widget to allow users to provide feedback on the helpfulness of the article, display a confirmation message after a feedback is provided, and display the percentage of users who found the article to be useful. Use the widget instance options to customize these actions.

Procedure

1. Navigate to the Knowledge Management article view page in the Knowledge Management Service Portal.
2. Control + right-click Helpful?
3. Click Instance Options.
4. Configure the desired settings for the Knowledge Article Helpful widget.

   Instance option	Description
   Bootstrap color	The color of the widget header.
   CSS	Custom configurations that determine the look and feel of the elements in the widget. For more information, see Service Portal SCSS Primer.
   Show helpful percentage information	Check box to enable the display of percentage of users who found this article to be helpful.
   Helpful Action Label	Label for marking this article as helpful or not.
   Feedback Message	Text that displays when the user marks the article as helpful or not.

5. Click Save.