---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Retire a knowledge block in Agent Workspace

# Retire a knowledge block in Agent Workspace {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Retire a published knowledge block if you no longer want it to be available for users
to view or search.

## Before you begin

You must have contribute access to the knowledge base that stores the knowledge block you want to retire.

Role required: agent_workspace_user and
knowledge

## About this task

You can retire knowledge blocks only if they are not used in any knowledge articles.

## Procedure

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. Go to ListsKnowledge ArticlesPublished.
3. Select the knowledge block you want to retire.
4. Click Edit.
5. Click Retire.

## Result

The knowledge block is retired depending on the workflow setting of its knowledge base.

* Knowledge - Instant Retire: The knowledge block is immediately retired.
* Knowledge - Approval Retire: The knowledge block is retired on approval completion.

{#retire-block-agent__ul_ycl_fds_pgb}

When retired, your knowledge block no longer appears in the Published list under
Knowledge Blocks in Agent Workspace.

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